Happy, healthy,
Productive Employees
4%
Only 4% of Americans understand common health insurance terms.
Inexplicable coverage details. Absurdly long wait times. Poorly designed tools and processes that still call for fax machines. The health insurance experience your members face simply doesn’t match your investment.
Check your fax machine
At The Door.
At Collective Health, we think health insurance is too important to be so frustrating. With new technologies and new consumer expectations, there’s more opportunity than ever to create a member experience that you can be proud of–one that actually takes care of your people when they need it most.
Know everything
Instantly
Our members can find a doctor, ask a question about their care, or check their coverage on the go with our app. Even health cards are digital with Collective Health.
Connect with an
Expert
Whenever snags happen, connect easily with a member of our team by phone, secure messaging, or online chat. We’ll make sure you’re connected with an expert who can answer your questions.
Understand,
Effortlessly
We’ve translated the medical speak so members can use and choose their health benefits like pros.
Advocacy,
The Right Way
Our patent-pending technology analyzes your programs, identifies specific members who would benefit from them, and then uses web, mobile, and human outreach to personally connect members to the appropriate care and support when they need it.
BY THE NUMBERS
1
One phone number to call for questions across medical, pharmacy, dental, and vision benefits and your third party programs.
85%
85% of households utilize a digital account
70+
Our Net Promoter Score is in the 70s
Why we’re
Different
- Think of Collective Health as the operating system for employee healthcare where employers optimize their healthcare investment and take better care of their people. With flexible networks and programs, the tools to better engage your employees, and actionable data–let us help you control your healthcare investment.
Built Specifically For
Self-Funded Employers
We exist to serve the needs of you and your people.
Foster Member
Trust
Our end-to-end member experience allows us to build relationships with our members and help them optimize their decisions.
Leverage Data To
Optimize Outcomes
Our full stack administrative and payments technology gives you the tools to drive better outcomes.
"Superlative Service Every Single Time" I Interact With Your Member Advocates. Thank You For The Consistently Fantastic Service.
Alondra C Steer Health Member