FastTrack Care is purpose-built to bring clarity, speed, and efficiency to one of healthcare’s most overloaded entry points: emergency care.
Steer Health, a pioneer in AI-powered healthcare automation, today unveiled FastTrack Care, its enhanced emergency and urgent care access platform within SteerConnect solutions. Previously known as GetCareNow, FastTrack Care represents the next evolution in intelligent care routing. It is designed to relieve emergency room bottlenecks, reduce staff fatigue, and help health systems deliver faster, more appropriate care to every patient.
“FastTrack Care is a commitment to smarter access at the front lines of healthcare,”said Sridhar Yerramreddy, CEO of Steer Health. “This is the first AI-powered solution built specifically to optimize ER and urgent care utilization by triaging patients in real-time, surfacing the most relevant venue of care, and connecting them instantly with availability. It helps providers improve efficiency without compromising patient outcomes.”
Intelligent Care Routing for High-Demand Environments
FastTrack Care brings symptom-based AI triage, insurance-aware provider filtering, and real-time availability matching to emergency and on-demand care settings. It seamlessly integrates with EHRs, online scheduling, and intake workflows—offering patients a fast, intuitive experience while helping hospitals and urgent care centers reduce unnecessary visits, prevent care mismatches, and improve operational performance.
Dr. Farzad Massoudi, a board-certified neurosurgeon, highlighted the clinical value:
“Emergency departments and urgent care clinics are overwhelmed. Not because all visits are emergencies, but because patients lack tools to know where to go. FastTrack Care acts as a smart front line, helping optimize limited clinical resources and ensuring the right patients get prioritized care.”
Key Capabilities of FastTrack Care:
- AI-Powered Symptom Triage: Evaluates urgency, symptoms, and context to determine optimal care setting
- Real-Time Access to ER & Urgent Care: Shows live wait times and availability to prevent overcrowding and direct flow
- Integrated Scheduling & Intake: Seamless connection to downstream tools
- Insurance & Preferences Filtering: Matches patients only with in-network providers who meet their needs (location, language, modality)
Insight for Staff: Gives operational teams visibility into demand trends, redirect patterns, and capacity strain
A Critical Part of the SteerConnect Ecosystem
FastTrack Care is one of several intelligent platforms within SteerConnect, Steer Health’s AI-powered digital front door. Together, these solutions form a fully connected care access experience by helping organizations optimize intake, triage, scheduling, follow-up, and patient retention.
Organizations that implement FastTrack Care as part of SteerConnect have reported:
- A 79.7% ER visit conversion rate
- Shorter intake times and less patient wait anxiety
- Improved staff efficiency and higher satisfaction
- Better capacity management and patient throughput
“Our goal is to put healthcare capacity to its best use,” Yerramreddy added. “Whether it’s routing non-urgent cases to virtual care, identifying high-risk patients early, or smoothing the patient journey from entry to discharge. FastTrack Care is how we help systems act fast and act smart.
Availability
FastTrack Care is available immediately to Steer Health’s all partners and will seamlessly replace the GetCareNow module across all platforms on May 21st, 2025.
