Patient Acquisition and Retention

Discover strategies to attract, convert, and retain patients with AI-driven solutions, personalized outreach, and seamless digital experiences that foster long-term loyalty.

Why Patients Hate Calling Your Office (And How the Digital Front Door Provides a Fix)

Let’s be real—nobody wants to call a doctor’s office nowadays. Patients avoid it like they avoid complex care instructions, confusing insurance bills, and bad WiFi connections. Whether it’s sitting on hold, repeating their insurance details again, or struggling to book an appointment that fits their schedule, traditional phone-based healthcare access frustrates even the most patient […]

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Patient Acquisition vs. Patient Retention: Finding the Right Balance

Striking the right balance between acquiring new patients and retaining existing ones iscrucial for long-term success. While patient acquisition focuses on expanding a practice’sreach, retention ensures sustainability and long-term patient relationships. In addition, acquiring a new patient costs 5–25 times more than retaining an existing one, with healthcare organizations spending an average of $286 per

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Leveraging Patient Testimonials and Reviews for Practice Growth

In an era where patients increasingly rely on digital resources to choose their healthcareproviders, online reviews and testimonials have become a critical part of patient acquisition. A well-executed digital front door strategy includes a strong online reputation that fosterstrust, builds credibility, and encourages patient engagement. Here’s how healthcareorganizations can effectively use patient reviews and testimonials

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Building a Strong Online Presence to Boost Patient Acquisition

A healthcare provider’s online presence plays a crucial role in patient acquisition. With patients increasingly relying on digital channels to find and select healthcare providers, leveraging digital front door strategies is no longer optional—it’s essential. A well-optimized virtual front door for healthcare ensures seamless access to care, enhances credibility, and fosters trust. Here’s how healthcare

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Top Strategies for Effective Patient Acquisition in 2025

Today, acquiring new patients is no longer just about word-of-mouth referrals and traditional marketing. Today, digital transformation in patient access plays a crucial role in helping healthcare providers reach and engage their target audience effectively. With a digital-first approach, clinics and hospitals can leverage a digital front door to streamline patient journeys, improve engagement, and

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Digital Front Door

The Evolution of the Digital Front Door in Healthcare: A Steer Health Perspective

In a world where consumer-driven experiences are setting new standards for every industry, healthcare is no exception. The days of waiting weeks for an appointment, juggling paperwork, and navigating labyrinthine phone systems are no longer acceptable to patients—nor are they necessary. The “digital front door,” a concept that places user-friendly technology at the entry point

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The Mounting Crisis in Medicare Reimbursement: What Healthcare Organizations Need to Know

The Mounting Crisis in Medicare Reimbursement: What Independent Practices Need to Know Medical practices across America are facing an existential threat. While headlines about healthcare costs often focus on what patients pay, there’s a growing crisis behind the scenes that threatens the very survival of healthcare organizations – and with them, access to care for

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Empower Patients and Ease the Clinician Burden

By Sridhar Yerramreddy In the complex landscape of the U.S. healthcare system, patients and clinicians alike face numerous challenges that hinder effective care delivery and reception. Patients struggle with finding the right providers, navigating insurance hurdles, and enduring long wait times. Clinicians grapple with administrative burdens, insurance complexities, and declining reimbursements.  Steer Health, a growth

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Optimizing Surgical Center Workflows and Boosting Revenue with AI: Join Us for an Exclusive Webinar

Patients are increasingly demanding seamlessly integrated experiences. Accenture recently found that 50% of patients agree that a poor digital patient experience with a healthcare provider “ruins the entire experience with that provider”. To meet these expectations, leading technology vendors like Steer Health have introduced a solution called the digital front door (DFD). The goal of

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All Your Healthcare Communication in One Place: Streamline Patient Engagement with a Digital Front Door

Patients are increasingly demanding seamlessly integrated experiences. Accenture recently found that 50% of patients agree that a poor digital patient experience with a healthcare provider “ruins the entire experience with that provider”. To meet these expectations, leading technology vendors like Steer Health have introduced a solution called the digital front door (DFD). The goal of

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