Happy, healthy,

Productive Employees

Satisfied patient

4%

Only 4% of Americans understand common health insurance terms.

Inexplicable coverage details. Absurdly long wait times. Poorly designed tools and processes that still call for fax machines. The health insurance experience your members face simply doesn’t match your investment.

Check your fax machine

At The Door.

At Collective Health, we think health insurance is too important to be so frustrating. With new technologies and new consumer expectations, there’s more opportunity than ever to create a member experience that you can be proud of–one that actually takes care of your people when they need it most.

Know everything

Instantly

Our members can find a doctor, ask a question about their care, or check their coverage on the go with our app. Even health cards are digital with Collective Health.

Connect with an

Expert

Whenever snags happen, connect easily with a member of our team by phone, secure messaging, or online chat. We’ll make sure you’re connected with an expert who can answer your questions.

Chat support online
Dental appointment

Understand,

Effortlessly

We’ve translated the medical speak so members can use and choose their health benefits like pros.

Advocacy,

The Right Way

Our patent-pending technology analyzes your programs, identifies specific members who would benefit from them, and then uses web, mobile, and human outreach to personally connect members to the appropriate care and support when they need it.

Patient self service

BY THE NUMBERS

1

One phone number to call for questions across medical, pharmacy, dental, and vision benefits and your third party programs.

85%

85% of households utilize a digital account

70+

Our Net Promoter Score is in the 70s

Why we’re
Different

Square

Built Specifically For
Self-Funded Employers

We exist to serve the needs of you and your people.

logo

Foster Member
Trust

Our end-to-end member experience allows us to build relationships with our members and help them optimize their decisions.

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Leverage Data To
Optimize Outcomes

Our full stack administrative and payments technology gives you the tools to drive better outcomes.

"Superlative Service Every Single Time" I Interact With Your Member Advocates. Thank You For The Consistently Fantastic Service.

Ready To Power A Better

Healthcare Experience For Your People?

Happy client

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