VIRTUAL VOICE ASSISTANT (IVR)
- By leveraging natural speech, Steer’s Virtual Voice Assistant is a self-service technology that helps resolve patient needs faster, improves communications, and cuts costs with automation.
PRIORITIZE REQUESTS
Steer’s AI identifies and distinguishes between new & existing patient callers, further allowing for prioritization of incoming requests.
HAPPY STAFF & PATIENTS
Low staffing makes it hard to keep up with patient needs. Steer IVR eliminates staff interaction during patient intake.
FASTER RESOLUTION
Requests contain details about the patient, the reason they requested the visit, and their updated insurance information - schedule an appointment with the patient online or in-person.
It’s simple, here's how Virtual Voice Assistant (IVR) works!
- When a patient calls the clinic, Steer IVR greets the patient.
- It then goes on to identify the patient by the phone number they’re calling from, and provides them with prompts to choose from.
- The patient selects the option of their choice, and the IVR captures this request and automatically notifies your staff.
- The staff can then resolve the request and notify the patient at a convenient time.
