T-21
Three weeks out
- Benefits verification & pre-auth kickoff
- Personalized prep plan issued (procedure, anesthesia, payor
rules) - Digital intake & consents; Rx and comorbidity screening
- Financial estimate & secure pre-pay options
Steer Health for ASCS
Predictable Surgeries:
On time. All the Time
Steer Health's Intelligent & Adaptive Layer orchestrates every step of the presurgical journey—T-21, T-14, T-7, PAT —so your cases arrive ready, starts run on time, and staff are freed from phone-tag and paperwork.
Smart Capacity. Stronger Margins.
Why ASCs choose Steer?
Fewer same-day cancellations
Eliminate preventable misses with automated prep, verification, and escalations.
On-time starts, all day
Standardized protocols + proactive nudges keep downstream teams in sync.
Staff relief without adding FTEs
AI handles outreach, reminders, forms, and follow-ups across SMS, voice, and email.
Cleaner revenue capture
Verify benefits and authorizations early; collect pre-pay seamlessly.
Measurable impact
Clean-room style measurement separates true lift from noise.
Enterprise-grade security
Works with Epic, Cerner, athena, NextGen, P2P and more. HIPAA + SOC 2 Type II. BAA included.
How the Intelligent & Adaptive Layer Works
01
Ingest & Classify
Ingests the schedule from your EHR/PM and classifies each case by procedure, surgeon, payor, and risk.
02
Apply Policies
Applies your PAT policies (evidence-based and site-specific) to generate the exact tasks needed per patient.
03
Orchestrate Outreach
Orchestrates multichannel outreach (SMS/voice/email) via Luna AI with no-app, mobile-first experiences.
04
Verify & Track
Auto-verifies benefits & auths and tracks status; flags exceptions for the right role at the right time.
05
Monitor Readiness
Monitors readiness in real time with a Case Readiness Index and escalates gaps before they become delays.
06
Close the Loop
Closes the loop with documentation back to the chart, audit logs, and dashboards for operations & finance.
T-21 / T-14 / T-7, Done For You
Time-based checkpoints to lock in readiness—21, 14, and 7 days before surgery
T-14
Two weeks out
- PAT protocol execution (labs, imaging, specialist clearances as
indicated) - Medication & fasting guidance tailored to case and risk
- Transportation and caregiver confirmations
- Eligibility re-checks & auth chase automations
T-7
One week out
- Final readiness sweep (missing labs/clearances auto-
escalated) - Smart reminders with 'I'm ready / I need help' quick-replies
- Arrival window, directions, same-day logistics
- Backup-case pool primed to fill late cancellations
DOS
Day of Surgery
- NPO and medication confirmations
- Real-time readiness status to front desk, nursing, and
anesthesia - Contingency re-routing to protect utilization
What's Included
PAT Automation
Configurable, evidence-based protocols per facility/service line; role-based tasks for RN/NP/anesthesia.
Benefit & Auth Copilot
API + AI workflows to verify, submit, track, and escalate—no spreadsheet chase.
Patient-Prep Journeys
Multilingual reminders, micro-education, checklists, and two-way Q&A (no apps to install).
Payments & Estimates
Upfront estimates, deposits, and frictionless collection with automated receipting.
Capacity-Aware Scheduling
Back-fill cancellations with eligible cases; auto-propose swaps to protect block time.
Analytics & Measurement
Cancellation avoidance, on-time starts, lead-time to readiness, case throughout, time saved attributed & auditable.
Security & Compliance
HIPAA, SOC 2 Type II, PHI minimization, full audit trails.
Outcomes That Matter
Cancellations avoided from missing clearances, auths, or prep
Higher on-time starts and fewer turnover delays
Increased case throughput with the same rooms and staff
Lower call volume and manual touches per case
Faster cash via earlier verification and pre-payment
Built for Your Team
For COOs & Periop Directors
Visibility, standardization, and predictable days -with exception management, not inbox management.
For Surgeons & Anesthesia
Fewer same-day surprises, clean charts, and patients who actually follow prep.
For CFOs
Protected utilization, cleaner pre-op revenue, and measurement you can defend.
Implementation
Start small, win fast
Launch in 1-2 service lines; expand in weeks.
Keep your systems
No rip-and-replace, Steer overlays your EHR/PM.
Optimised
Change management included
Playbooks, staff training, and continuous optimization.
“The waitlist backfills cancellations automatically. Our clinics feel fuller without adding staff.”
VPAmbulatory Ops
Frequently asked questions
They're time-based checkpoints—21, 14, and 7 days before surgery—used to lock in readiness (prep, PAT, benefits, and logistics) well ahead of DOS.
No. It elevates them. Steer automates routine touches and surfaces only the exceptions.
Epic, Cerner, Athena, NextGen, Power2Practice, and others—plus payors, lab networks, payments, and telephony.
A clean-room approach attributes lift to cancellation avoidance, on-time starts, and throughput—separating signal from seasonality.
Ready to see Steer
in your ASC?
Discover how Steer Health's Intelligent & Adaptive Layer can transform your ASC operations
