The challenge: patients still struggle to access care efficiently
- Long waits and repeat calls. Phone-first scheduling produces long queues, multiple transfers, and high abandonment—especially during peaks and after hours.
- Fragmented tools, limited self-service. Portals, web forms, and IVRs rarely complete tasks end-to-end (book, confirm, refill, pay), forcing callbacks.
- Staffing pressure and burnout. Access teams spend time on repetitive tasks instead of complex cases, slowing response and lowering satisfaction.
AI is rising—but not always at the front door.
~86% of health systems report using AI and ~94% view AI as core to operations, yet many deployments remain back-office, leaving patient access gaps unaddressed. That disconnect is a strategic opportunity for AI assistants.
The solution: Luna — a voice and chat AI health assistant built for your EHR
Luna, the AI health assistant tool from Steer Health, integrates with major EHRs to unlock scheduling and patient-service workflows through a conversational interface—completing tasks, not just answering questions.
With Luna, you can:
- Automate patient communication through natural, multi-turn conversations.
- Reduce call-center workload by resolving routine requests instantly and optimizing appointment scheduling.
- Boost satisfaction with faster first-touch resolution.
- Improve schedule utilization by filling more slots, sooner.
- Extend access via web, phone, and SMS—24/7, after hours included.
Key features and capabilities
1. Patient Record Identification
- Securely authenticates patients via chat or voice
- Matches them to their EHR profile in Epic, Cerner, Meditech, Athena, NextGen, and others
- Enables instant access to appointments, records, and account details
2. Scheduling & Self-Service
- Patients can check provider availability and book appointments in real time
- Fully integrated with your EHR’s scheduling system for accurate slot utilization
3. Prescription Support
- Allows patients to check prescription status and request refills without waiting on hold
- Automates responses based on real-time EHR data
4. Omnichannel Access
- Consistent, synchronized interactions across phone, website, and SMS
- 24/7 availability for better access to virtual care and urgent needs
5. Easy Integration & Scaling
- Fast setup via Epic’s App Market or API approvals
- Detailed guides for technical teams
- Add new skills without additional training or maintenance
As a next-gen healthcare chatbot platform, Luna ensures patients get answers instantly — whether on the phone, online, or via mobile.
Results
- +92% success rate fulfilling routine call-center requests
- +55% increase in callers converted to booked appointments
- –99% reduction in average wait time (12 minutes → <1 minute)
- 25x faster time-to-value vs. typical alternatives
(Outcomes reflect Steer Health implementations; results vary by baseline workflows, staffing, and payer/EHR configuration.)
Why it matters for health systems
In a hybrid-care world, patients expect the instant, intuitive service they get from consumer brands. Luna closes the gap by simplifying online self-scheduling, extending tele-enabled access, and acting as a virtual front desk that protects privacy while accelerating throughput.
The result: higher patient satisfaction, measurable operational relief, and stronger revenue performance without adding headcount.
See Luna in Action
Experience how our healthcare chatbot platform integrates directly into your existing systems and transforms patient communication in days, not months.
→ Book a demo and start automating patient interactions today
Visit steerhealth.io/request-a-demo or reach out directly to our team.
