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Steer Concierge

Automated check-in that boosts revenue, reduces errors, and saves hours.

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Workload Down

Visits Maximized

Satisfaction Up

How does Steer Concierge Works

From request to resolution, every interaction designed to care.

Send requests easily.

Send requests easily.

Patients request meals, meds, or support directly via the Concierge app, no staff call needed.

Track and respond instantly.

Staff view incoming patient needs on a dashboard and respond immediately, streamlined by AI.

Capture insights continuously.

Every request is tracked, reported, and analyzed—helping teams refine care and reduce bottlenecks.

Free up your team,

No burnout-More Care

Matches callers to their Epic (or other) chart in seconds

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Smart Scheduling

Fills calendars & eliminates double-booking through real-time EHR slots

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Rx Refills

Patients check status or refill meds without waiting on staff

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Unburden your team

Go live in days no maintenance required

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Omnichannel Reach

Consistent experience across phone, web, SMS & chat

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Streamline every patient touchpoint

Luna picks up every call within seconds — no more long holds or frustrated patients.

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Why Everyone Loves Steer Concierge

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Patient Engagement

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Staff Relief

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Real-Time Response

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Care Optimization

Your Challenge

Patient voice gets lost.

Admins overburden staff.

Care glitches go unnoticed.

Insight is limited by anecdotes.

Inpatient satisfaction is hard to measure.

SteerHealth Advantage

Patients communicate needs instantly, no waiting on rounds or staff.

Automated request tracking eases nursing and coordination load.

Real-time visibility captures urgent needs and patterns early.

Data-driven analytics uncover trends and opportunities for care improvement.

Built-in feedback and tracking elevate experience and trust.

Testimonial from Kavitha Bhatia, MD, MMM, FAAP, FACHE

We have seen improved volume, revenue, streamlined workflows and expanded patient offerings to ensure timely access to care.

Kavitha Bhatia, MD, MMM, FAAP, FACHE

President and Chair, Prime Healthcare Foundation & Chief Medical Officer, Strategy, Prime Healthcare

Testimonial from Ledford Powell, MD, FACS, FCCP

Patients are far more comfortable. Offices are far more comfortable. We began to look at this technology a number of...

Ledford Powell, MD, FACS, FCCP

President, Pacific Thoracic Surgeon, Laguna Hills, CA

Testimonial from Payam Farjoodi MD

What we found with the adoption of the Steer platform is we were able to quickly realize efficiencies on getting...

Payam Farjoodi MD

Robotic and Minimally Invasive Spine Surgeon OrthoWest, Fountain Valley, CA

Testimonial from Derrick Glum

Our priority is to provide patients with an exceptional experience, and that includes the ability for patients to schedule an...

Derrick Glum

CEO of Saint Mary’s Health Network

Testimonial from Sunny Bhatia, MD, MMM, FACHE, FACC, FSCAI

We've renewed emphasis on recruitment, retention, and creating an environment of a culture of inclusion, yet accountability. We're measuring productivity...

Sunny Bhatia, MD, MMM, FACHE, FACC, FSCAI

President & Corporate Chief Medical Office

Testimonial from Farzad Massoudi, M.D., F.A.C.S.

We compared the average door-to-provider wait times for patients from hospitals nationwide, apples to apples. After waiting from the comfort...

Farzad Massoudi, M.D., F.A.C.S.

President, Orange County Neurosurgical Associates, Laguna Hills, CA

Testimonial from Jennifer M

I like how easy it is to see if patients have confirmed their appointments. The ability to text in real-time...

Jennifer M

Neurology Associates of Texas

Testimonial from Rebecca J

Steer has brought an efficient customer support service no matter how many requests our team may have, allowing us to...

Rebecca J

Kansas City Family Medical Care

Testimonial from Debbie Katz

We switched to Steer Health from PatientPop because we needed to update our website, and we also wanted more control...

Debbie Katz

Accounting Manager at Tayani Institute

Testimonial from Amy Searls

If I'm a consumer, I want an Amazon-like experience, where I can go online and schedule my appointment or get...

Amy Searls

Chief Experience Officer, Prime Healthcare

Kavitha Bhatia, MD, MMM, FAAP, FACHE logo
Ledford Powell, MD, FACS, FCCP logo
Payam Farjoodi MD logo
Derrick Glum logo
Sunny Bhatia, MD, MMM, FACHE, FACC, FSCAI logo
Farzad Massoudi, M.D., F.A.C.S. logo
Jennifer M logo
Rebecca J logo
Debbie Katz logo
Amy Searls logo

Frequently asked questions

Everything you need to know about the product and billing.

Steer Health is an AI-powered growth and automation platform for healthcare organizations. We provide automation and AI to simplify critical processes, reduce administrative overhead, and improve patient engagement and communication. Use Steer’s plug-and-play suite to attract, engage and retain your patients and enhance the patient experience from acquisition to loyalty. Learn more here:

If you already use tools like EHR, appointment schedulers, or patient engagement tools, we’ll integrate Steer around your existing landscape or buy out your contract if needed. All information and workflows will be connected, integrated, and made available immediately.

From the start of our discussions to full commissioning, we need an average of only 4 weeks.

Steer requires a maximum of 10-15 hours from the appointed point of contact to coordinate and help us decide the custom workflows (pre-care, point of care, and post-care) along with integrations needs, if any. With that input and consistent feedback, we can deliver faster, more focused solutions and more effective outcomes.

All you need is willing staff members who want to deliver the highest quality of care to their patients

Map Steer Capabilities


to your Organization’s Goals

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