The Challenge: Intake Is Still Slowing Down Care
For many healthcare organizations, patient intake remains one of the most frustrating bottlenecks in the care journey. Common pain points include:
- Manual data entry into the EHR that leads to errors and rework.
- Paper-based or outdated digital intake forms that delay check-in.
- Limited pre-visit preparation, forcing providers to collect history during the appointment.
- Inefficient virtual intake workflows that leave telehealth visits lagging behind in efficiency.
- Long phone hold times for registration questions or form completion.
These inefficiencies don’t just frustrate patients — they reduce provider productivity, limit daily capacity, and increase operational costs.
The Solution: Steer Health’s Virtual Intake and Registration
Steer Health’s digital intake tools save an average of 18–28 minutes per visit by preparing patient information in advance and reducing manual tasks. They replace clipboards with a virtual patient intake system that works seamlessly online or in-person.
The result? Faster visits, improved accuracy, and more time for direct patient care.
Key Capabilities:
- Seamless Integration with Your EHR – Eliminates duplicate data entry and streamlines information flow.
- Virtual + In-Person Workflows – Digital intake forms ensure consistent experience across all care settings.
- AI-Powered Data Collection – Gathers symptoms, medical history, and demographics before the appointment.
- Automated SOAP Note Generation – Delivers a concise summary directly into the EHR for faster decision-making.
- 24/7 Patient Access – Enables registration at the patient’s convenience, reducing calls and wait times.
Results
When a multi-location network in East Texas, implemented Steer’s intake and registration workflows, they saw measurable improvements in both patient experience and staff efficiency:
- 95% satisfaction rating from patients and staff for the intake/eRegistration process.
- 90% decrease in phone wait times in a 5-provider practice.
Across clients, Steer Health’s intake solution delivers:
- 18% increase in care capacity.
- 36% boost in revenue velocity.
- Significant reduction in administrative burden and burnout.
Why It Matters
With more care shifting to digital-first access, intake is becoming a competitive differentiator. Steer Health’s combination of virtual and in-person workflows ensures a fast, accurate, and patient-friendly process — whether patients are walking into the clinic or logging in for telehealth.
The bottom line: A better intake experience improves patient satisfaction, frees up staff, and increases the number of patients you can serve — without adding hours to the workday.
Interested in learning how virtual intake workflows can save 18–28 minutes per visit and expand care capacity?
Let’s talk. Visit steerhealth.io/request-a-demo or reach out directly to our team.
