The Challenge: Manual Symptom Triage Wastes Time for Patients and Staff
Many organizations still rely on inbound calls, nurse callbacks, and manual assessments leading to:
- Long waits before patients know their next step
- High call volumes tying up front-desk and nursing teams
- Delayed escalation for urgent cases
- Inconsistent experiences due to variable questioning and routing
This manual load hits workforce stability, too. The NSI 2025 Report shows RN (Registered Nurse) turnover at 16.4% and CNA (Certified Nursing Assistants) turnover at 41.8%, underscoring the case for automating routine triage to reduce burnout and preserve capacity.
The Solution: Steer Health’s AI-Powered Symptom Tracking
An intelligent, NLP-driven patient symptom tracking tool gives patients answers anytime without overloading your team. It understands symptoms in plain language, provides disposition guidance, and routes to the right care setting based on availability and proximity.
Result: faster decisions, less phone traffic, and a smoother journey from first touch to treatment.
Key Capabilities
- 24/7 self-service for assessment and recommendations
- Smart routing to the most appropriate provider or service line
- EHR integration so clinicians start with context in hand
- Multi-channel access via chat, web, or voice assistant
Results: Faster Care, Happier Patients, Less Burnout
Health systems using Steer’s Symptom Tracker have seen measurable operational and clinical gains:
- 70% reduction in inbound call volumes
- 18% increase in care capacity
- 36% boost in revenue velocity
- 95%+ satisfaction from patients and staff
By collecting symptom details upfront, clinicians make better decisions faster—patients feel better sooner and front-line teams feel the lift.
Interested in learning how AI-powered symptom tracking can cut call volumes, speed care decisions, and reduce burnout?
Let’s talk. Visit steerhealth.io/request-a-demo or reach out directly to our team.
