The Challenge: Missed Care Opportunities Are Costing Revenue and Lives
Care gaps persist due to:
- Limited outreach capacity for high-priority patients
- Manual follow-up processes that miss eligible patients
- Lack of personalized, timely communication
- Barriers to scheduling (phone-only booking, long wait times)
These inefficiencies frustrate patients, strain staff, and erode potential ROI.
Steer’s Solution: Intelligent Care Gap Management
A unified CareGap Outreach engine with a population health gap tool that identifies overdue services, prioritizes who to contact first, and automates follow‑through across channels—so the right patients take the right action at the right time.
What it does
- Data‑driven targeting — Pinpoint high‑impact gaps (e.g., cancer screenings, diabetes A1C, hypertension follow‑up) and prioritize outreach to patients most at risk.
- Personalized, multi‑channel messaging — Deliver relevant nudges via SMS, email, phone, and mail, calibrated to each patient’s next best action and language preference.
- Streamlined scheduling — Remove friction with direct links to book, click‑to‑schedule from messages, or warm‑transfer to the right clinic queue.
- Integrated workflow automation — Sync outcomes to the EHR and registries in real time, update gap status, and trigger the next step automatically.
- Compliance‑ready controls — Respect opt‑in/opt‑out, document consent, and maintain audit trails.
At its core, this is a preventive care reminder software that keeps patients on track and helps organizations consistently hit quality metrics.
Results
Healthcare organizations using Steer Health’s CareGap Outreach Campaigns have achieved:
- 17% increase in care capacity
- 66% reduction in inbound call volumes
- 34% boost in revenue velocity
- 28x return on investment
- 10–20% increase in patient visit volume
- 5–15% higher scheduling rates
- $3–$5 returned for every $1 spent
These outcomes reflect measurable revenue lift, better risk adjustment, and improved patient adherence.
Steer Health’s CareGap Outreach Campaigns are used by hospitals, medical groups, and specialty clinics to proactively close care gaps, strengthen patient relationships, and drive sustainable growth — while improving population health outcomes.
Interested in learning how AI-driven outreach can close care gaps, improve quality scores, and generate measurable ROI?
Let’s talk. Visit steerhealth.io/request-a-demo or reach out directly to our team.
