The Challenge: Patients Expect Healthcare Without the Wait
Traditional models create friction when people want help right now:
- Phone‑first scheduling leads to long holds and abandoned appointments.
- Fragmented tools for chat, intake, and video visits cause drop‑offs and repeated questions.
- Manual triage wastes clinical time on non‑urgent issues while urgent cases don’t escalate fast enough.
- Opaque next steps (labs, prescriptions, follow‑up) undermine completion and satisfaction.
Studies show that virtual urgent care programs can divert avoidable ED visits and reduce time‑to‑care when they’re integrated with triage and follow‑through—improving both experience and cost.
The Solution: Steer On‑Demand Telemedicine
Steer Health provides instant virtual care that connects patients to licensed providers within minutes. It handles first contact through resolution—triage, visit, orders, and follow‑up—so patients get timely care and teams stay efficient.
What it does
- Urgent Care TelehealthConnect patients to physicians for immediate evaluation, diagnosis, and treatment.
- AI‑Powered Triage & IntakeAutomate symptom capture, risk flags, and registration to reduce delays.
- Integrated Prescriptions & Lab OrdersStreamline ordering and fulfillment to speed care and minimize errors.
- 2‑Way SMS & Voice AssistantCut phone wait times and keep patients informed in plain language.
- Seamless EHR IntegrationKeep records current for continuity and quality.
Why it works
- Meets demand spikes (after‑hours, seasonal surges) without overstaffing.
- Routes to the right level of care—asynchronous, video, in‑person—preventing unnecessary ED and urgent‑care use.
- Closes the loop with orders, instructions, and follow‑up reminders so care plans get completed.
With scalable on demand telemedicine, organizations can increase visit volumes, reduce unnecessary ER usage, and improve patient satisfaction.
Results
- 18% increase in care capacity
- 70% reduction in inbound call volumes
- 36% boost in revenue velocity
- 30x ROI from efficiency and retention
Metrics reflect Steer Health implementations; results vary by market, staffing model, and baseline workflows.
Where It Fits First
- After‑hours & weekends: Maintain access without keeping clinics open.
- Same‑day overflow: Convert wait‑listed patients to virtual slots.
- Common minor conditions: URI, UTI, rashes, medication questions, Rx & lab follow‑through: Fast ordering and instructions reduce callbacks.
Interested in learning how on-demand telemedicine can give patients instant access while reducing abandonment rates?
Let’s talk. Visit steerhealth.io/request-a-demo or reach out directly to our team.
