The Challenge: Barriers Are Everywhere in the Patient Journey
For many patients, the path to care is filled with unnecessary obstacles:
- Long wait times for appointments, even when cancellations or gaps exist
- Bureaucracy and paperwork that slows down scheduling and check-in
- Full schedules — but empty slots when last-minute no-shows occur
- Manual eligibility checks that delay booking and cause rescheduling
- Limited digital visibility, making it hard for patients to even find your services
- Cost concerns that lead some to delay or skip care altogether
These issues not only frustrate patients, they drain staff time, reduce provider utilization, and increase the risk of missed revenue.
The Solution: Steer Health’s Retail-Inspired Digital Front Door
Imagine the care journey working like a top e-commerce site: easy discovery, clear options, instant checkout (booking). A modern digital front door does exactly that—meeting patients on web, SMS, or voice and converting intent into scheduled care.
Steer Health’s solution acts as both a telehealth access platform and an omnichannel scheduling engine.
Key capabilities
- Real-time scheduling: Auto-fills last-minute cancellations; shortens wait times.
- Personalized care options: AI recommends best-fit provider, location, and virtual alternatives.
- Automated eligibility verification: Confirms coverage instantly to avoid reschedules.
- Cross-channel booking: Web, SMS, or voice—patients never start over.
- Smart “merchandising” of care: Surfaces the most relevant services like a storefront.
- HIPAA + SOC 2 workflows: Earn trust with enterprise-grade security end-to-end.
Digital self-scheduling correlates with lower no-show rates, especially when paired with confirmations and reminders—driving steadier revenue and better continuity of care.
Results: Expanding Access to Virtual Care and Driving Growth
Organizations using Steer’s Care Access solution have seen measurable results
- 36% increase in net new patients
- 67% reduction in manual staff time
- 23% improvement in payer-mix quality
- 70% reduction in inbound call volumes
- 18% increase in care capacity
When access works like retail, you eliminate bottlenecks, use capacity fully, and deliver the convenience today’s consumers expect—without adding headcount.
Interested in learning how retail-inspired scheduling can shorten wait times, reduce no-shows, and boost patient growth?
Let’s talk. Visit steerhealth.io/request-a-demo or reach out directly to our team.
