The Challenge: Virtual Care That Still Feels Slow or Disconnected
Even with broad adoption, patients and teams run into friction:
- Fragmented tools: Separate systems for chat, callbacks, and video create duplicate work and drop‑offs.
- Manual intake: Insurance checks, consent, and questionnaires happen outside the virtual flow.
- Opaque routing: Simple questions consume clinician time; urgent issues don’t escalate quickly enough.
- Limited continuity: Post‑visit instructions, labs, and follow‑ups live in different tools and rarely sync.
The result: delays, higher costs, and missed revenue—while clinicians shoulder avoidable admin work.
Steer’s Solution: Virtual Care—Without the Wait
Steer Health’s telemedicine software consolidates digital and physical care workflows into one unified ecosystem.
From scheduling to video visits to post-visit follow-up, every step is managed in a single experience.
What it does
- Virtual front door & triage: Patients describe symptoms in natural language and get routed to the right level of care—self‑service, asynchronous, or live visit.
- Smart intake & eligibility: Digital forms, card‑on‑file, and automated eligibility checks happen before the visit, reducing no‑shows and rework.
- One‑click scheduling & handoffs: Patients book directly from chat or IVR; warm transfers connect to the right queue, clinic, or care team.
- Integrated documentation: Notes, templates, and coding support speed charting and reduce after‑hours burdens.
- Guided follow‑through: Automated plans, reminders, and re‑testing nudges keep patients on track.
Why it matters
- Shorter time‑to‑care by shifting simple issues to self‑service and async channels.
- Higher throughput without additional staffing.
- Better patient experience with fewer logins, fewer repeats, and faster answers.
Built on principles of conversational virtual care, the platform uses AI-driven messaging to guide patients in natural language, ensuring they feel supported at every step.
Results
PhyNet Health (multi‑location network, East Texas) moved symptom intake and routing upstream and unified its virtual channels.
Key results
- 70% reduction in inbound call volumes
- 18% increase in care capacity
- 36% boost in revenue velocity
Front‑line teams focused on priority cases while routine questions resolved in chat or asynchronous care—without phone tag.
A unified virtual care platform is no longer a “nice to have.” It’s how you expand access, protect clinical time, and convert demand into scheduled, completed care.
Interested in learning how a unified virtual care platform can reduce inbound calls, improve throughput, and cut wait times?
Let’s talk. Visit steerhealth.io/request-a-demo or reach out directly to our team.
