SteerLuna

The fastest way to answer, authenticate, schedule, and refill — all in under 60 seconds

See It In Action

Inquiries Automated

Queries Handled

Abandonment Reduced

How Luna Works

From answering to refills, every call designed to resolve.

Answers in seconds.

Luna greets callers, uses voice or chat to securely match them to  their EHR account, and pulls up relevant info instantly.

Schedules without effort.

Whether it's scheduling, refills, FAQs, or routing, Luna processes requests naturally, and completes tasks via conversational interface.

Escalates with care.

If a request needs human touch (e.g., urgent medical triage), Luna routes intelligently. For routine tasks, it resolves swiftly, streamlining operations and reducing staff workload

Free up your team,

No burnout-More Care

Matches callers to their Epic (or other) chart in seconds

Smart Scheduling

Fills calendars & eliminates double-booking through real-time EHR slots

Rx Refills

Patients check status or refill meds without waiting on staff

Unburden your team

Go live in days no maintenance required

Omnichannel Reach

Consistent experience across phone, web, SMS & chat

Streamline every patient touchpoint

Luna picks up every call within seconds — no more long holds or frustrated patients.

Why Everyone Loves Luna AI Voice

Voice Concierge

Multilingual Access

Smart Routing

Effortless Intake

Your Challenge

Patients struggle with phone menus

Long hold times

Missed scheduling opportunities

High staff call volume

Language and access barriers

SteerHealth Advantage

Conversational voice AI guides them instantly.

24/7 self-service handles requests without waiting.

Patients book directly through voice commands.

Luna answers routine questions, freeing teams for urgent care.

Multilingual support ensures every patient feels understood.

We have seen improved volume, revenue, streamlined workflows and expanded patient offerings to ensure timely access to care.

Kavitha Bhatia, MD, MMM, FAAP, FACHE

President and Chair, Prime Healthcare Foundation & Chief Medical Officer, Strategy, Prime Healthcare

Patients are far more comfortable. Offices are far more comfortable. We began to look at this technology a number of years ago, and there was a lot of resistance because we do feel that there is definitely a human component required in healthcare delivery. But the majority of the heavy lifting, the hard work, the scheduling, the return of phone calls, benefits, and all the clerical stuff does not require direct physician care, nursing care, or even the care of allied health professionals. It really can be done through a well-designed digital platform like Steer Health.

Ledford Powell, MD, FACS, FCCP

President, Pacific Thoracic Surgeon, Laguna Hills, CA

What we found with the adoption of the Steer platform is we were able to quickly realize efficiencies on getting provider engagement, staff engagement, and patient engagement. This led to the opportunity to focus on those tasks that digital solutions can’t solve. As a result, our patients are now prepped better for their visits.

Payam Farjoodi MD

Robotic and Minimally Invasive Spine Surgeon OrthoWest, Fountain Valley, CA

Our priority is to provide patients with an exceptional experience, and that includes the ability for patients to schedule an appointment online and wait safely at home. We know life is busy, and our team of caregivers in the emergency room is honored to ease the stress involved in these situations. We always strive to deliver the very best care.

Derrick Glum

CEO of Saint Mary’s Health Network

We've renewed emphasis on recruitment, retention, and creating an environment of a culture of inclusion, yet accountability. We're measuring productivity standards, and creating workflows that promote efficiency, understanding that we have to retain costs, and leveraging technology where applicable. Steer supported us in those efforts: to automate and create more functional workflows that take away that burden on our staff, which are already limited and overwhelmed.

Sunny Bhatia, MD, MMM, FACHE, FACC, FSCAI

President & Corporate Chief Medical Office

We compared the average door-to-provider wait times for patients from hospitals nationwide, apples to apples. After waiting from the comfort of home, 8 out of 10 patients using GetCareNow wait less than 15 minutes in the ER waiting room before seeing a health care provider. Less than 18 percent of general ER visitors nationwide are seen within that time frame, and the national door-to-provider average wait time is approximately 90 minutes, according to data found in the 2019 Harvard Business Review.

Farzad Massoudi, M.D., F.A.C.S.

President, Orange County Neurosurgical Associates, Laguna Hills, CA

I like how easy it is to see if patients have confirmed their appointments. The ability to text in real-time without disturbing PTS day. I also like the referral campaign feature. Steer allows us to interact with patients in a way that saves the patient time and allows our office to get our questions answered sooner than a phone call would so that we can respond to patient requests as fast as possible.

Jennifer M

Neurology Associates of Texas

Steer has brought an efficient customer support service no matter how many requests our team may have, allowing us to solve many issues of each patient in a personalized way!

Rebecca J

Kansas City Family Medical Care

We switched to Steer Health from PatientPop because we needed to update our website, and we also wanted more control over our own site. There is currently better support in the Steer team. We are happy with the new design and the ability to make some minor edits ourselves which saves time.

Debbie Katz

Accounting Manager at Tayani Institute

If I'm a consumer, I want an Amazon-like experience, where I can go online and schedule my appointment or get my results or pay my bill – resolve all of those things immediately. And that's what we've been able to do with this partnership with Steer Health.

Amy Searls

Chief Experience Officer, Prime Healthcare

Frequently asked questions

Everything you need to know about the product and billing.

Steer Health is an AI-powered growth and automation platform for healthcare organizations. We provide automation and AI to simplify critical processes, reduce administrative overhead, and improve patient engagement and communication. Use Steer’s plug-and-play suite to attract, engage and retain your patients and enhance the patient experience from acquisition to loyalty. Learn more here:

If you already use tools like EHR, appointment schedulers, or patient engagement tools, we’ll integrate Steer around your existing landscape or buy out your contract if needed. All information and workflows will be connected, integrated, and made available immediately.

From the start of our discussions to full commissioning, we need an average of only 4 weeks.

Steer requires a maximum of 10-15 hours from the appointed point of contact to coordinate and help us decide the custom workflows (pre-care, point of care, and post-care) along with integrations needs, if any. With that input and consistent feedback, we can deliver faster, more focused solutions and more effective outcomes.

All you need is willing staff members who want to deliver the highest quality of care to their patients

Get help with Steer Health.

Talk to our team, whether by chat, call, or email. We’re here to support you every step.

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Instant answers from our support team, right on your device.

Call

Speak to us directly or schedule a time that works for you.

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Send us your questions, and we’ll reply with a quick solution.

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 to your Organization’s Goals

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Category

From First-Week Wins to Lasting Value: Steer Health’s Smart Capacity Playbook at Becker’s RCM and HIT 2025

Case Studies

EHR Integration

Our Clients

Products

Inquiries Automated

Queries Handled

Abandonment Reduced

How Luna Works

From answering to refills, every call designed to resolve.

Answers in seconds.

Schedules without effort.

Escalates with care.

Free up your team,

No burnout-More Care

Smart Scheduling

Rx Refills

Unburden your team

Omnichannel Reach

Streamline every patient touchpoint

Why Everyone Loves Luna AI Voice

Voice Concierge

Multilingual Access

Smart Routing

Effortless Intake

Your Challenge

Patients struggle with phone menus

Long hold times

Missed scheduling opportunities

High staff call volume

Language and access barriers

SteerHealth Advantage

Conversational voice AI guides them instantly.

24/7 self-service handles requests without waiting.

Patients book directly through voice commands.

Luna answers routine questions, freeing teams for urgent care.

Multilingual support ensures every patient feels understood.

We have seen improved volume, revenue, streamlined workflows and expanded patient offerings to ensure timely access to care.

Kavitha Bhatia, MD, MMM, FAAP, FACHE

President and Chair, Prime Healthcare Foundation & Chief Medical Officer, Strategy, Prime Healthcare

Ledford Powell, MD, FACS, FCCP

President, Pacific Thoracic Surgeon, Laguna Hills, CA

Payam Farjoodi MD

Robotic and Minimally Invasive Spine Surgeon OrthoWest, Fountain Valley, CA

Derrick Glum

CEO of Saint Mary’s Health Network

Sunny Bhatia, MD, MMM, FACHE, FACC, FSCAI

President & Corporate Chief Medical Office

Farzad Massoudi, M.D., F.A.C.S.

President, Orange County Neurosurgical Associates, Laguna Hills, CA

Jennifer M

Neurology Associates of Texas

Steer has brought an efficient customer support service no matter how many requests our team may have, allowing us to solve many issues of each patient in a personalized way!

Rebecca J

Kansas City Family Medical Care

We switched to Steer Health from PatientPop because we needed to update our website, and we also wanted more control over our own site. There is currently better support in the Steer team. We are happy with the new design and the ability to make some minor edits ourselves which saves time.

Debbie Katz

Accounting Manager at Tayani Institute

If I'm a consumer, I want an Amazon-like experience, where I can go online and schedule my appointment or get my results or pay my bill – resolve all of those things immediately. And that's what we've been able to do with this partnership with Steer Health.

Amy Searls

Chief Experience Officer, Prime Healthcare

Frequently asked questions

Everything you need to know about the product and billing.

Get help with Steer Health.

Chat

Call

Email

Map Steer Capabilities

to your Organization’s Goals

AI Platform

Who We Serve

Company

 to your Organization’s Goals