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Steer Concierge

Automated check-in that boosts revenue, reduces errors, and saves hours.

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Workload Down

Visits Maximized

Satisfaction Up

How does Steer Concierge Works

From request to resolution, every interaction designed to care.

Send requests easily.

Send requests easily.

Patients request meals, meds, or support directly via the Concierge app, no staff call needed.

Track and respond instantly.

Staff view incoming patient needs on a dashboard and respond immediately, streamlined by AI.

Capture insights continuously.

Every request is tracked, reported, and analyzed—helping teams refine care and reduce bottlenecks.

Free up your team,

No burnout-More Care

Matches callers to their Epic (or other) chart in seconds

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Smart Scheduling

Fills calendars & eliminates double-booking through real-time EHR slots

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Rx Refills

Patients check status or refill meds without waiting on staff

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Unburden your team

Go live in days no maintenance required

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Omnichannel Reach

Consistent experience across phone, web, SMS & chat

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Streamline every patient touchpoint

Luna picks up every call within seconds — no more long holds or frustrated patients.

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Why Everyone Loves Steer Concierge

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Patient Engagement

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Staff Relief

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Real-Time Response

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Care Optimization

Your Challenge

Patient voice gets lost.

Admins overburden staff.

Care glitches go unnoticed.

Insight is limited by anecdotes.

Inpatient satisfaction is hard to measure.

SteerHealth Advantage

Patients communicate needs instantly, no waiting on rounds or staff.

Automated request tracking eases nursing and coordination load.

Real-time visibility captures urgent needs and patterns early.

Data-driven analytics uncover trends and opportunities for care improvement.

Built-in feedback and tracking elevate experience and trust.

Testimonial

We have seen improved volume, revenue, streamlined workflows and expanded patient offerings to ensure timely access to care.

Dr. Kavitha Bhatia


Chief Medical Officer of Strategy, Prime Healthcare

Testimonial

If I'm a consumer, I want an Amazon-like experience, where I can go online and schedule my appointment or get my results or pay my bill – resolve all of those things immediately. And that's what we've been able to do with this partnership with Steer Health.

Amy Searls

Chief Experience Officer, Prime Healthcare

Testimonial

The past three years coming out of the COVID pandemic, have placed a lot of strain on health care systems, medical groups, as well as hospitals, as we try to serve our patient’s needs in a safe and convenient manner. So one source of immense help has been these advanced technological platforms utilizing AI like Steer Health. And with these, we were able to streamline a lot of these administrative tasks while making things convenient for the patients.

Dr. Vinnie Sharma

VP of Medical Groups, Prime Healthcare

Testimonial

What we found with the adoption of the Steer platform is we were able to quickly realize efficiencies on getting provider engagement, staff engagement, and patient engagement. This led to the opportunity to focus on those tasks that digital solutions can’t solve. As a result, our patients are now prepped better for their visits.

Payam Farjoodi MD

Robotic and Minimally Invasive Spine Surgeon OrthoWest, Fountain Valley, CA

Dr. Kavitha Bhatia

Amy Searls
Dr. Vinnie Sharma
Payam Farjoodi MD

Frequently asked questions

Everything you need to know about the product and billing.

Steer Health is an AI-powered growth and automation platform for healthcare organizations. We provide automation and AI to simplify critical processes, reduce administrative overhead, and improve patient engagement and communication. Use Steer’s plug-and-play suite to attract, engage and retain your patients and enhance the patient experience from acquisition to loyalty. Learn more here:

If you already use tools like EHR, appointment schedulers, or patient engagement tools, we’ll integrate Steer around your existing landscape or buy out your contract if needed. All information and workflows will be connected, integrated, and made available immediately.

From the start of our discussions to full commissioning, we need an average of only 4 weeks.

Steer requires a maximum of 10-15 hours from the appointed point of contact to coordinate and help us decide the custom workflows (pre-care, point of care, and post-care) along with integrations needs, if any. With that input and consistent feedback, we can deliver faster, more focused solutions and more effective outcomes.

All you need is willing staff members who want to deliver the highest quality of care to their patients

Get help with Steer Health.

Talk to our team, whether by chat, call, or email. We’re here to support you every step.

Chat

Instant answers from our support team, right on your device.

Call

Speak to us directly or schedule a time that works for you.

Email

Send us your questions, and we’ll reply with a quick solution.

Map Steer Capabilities


to your Organization’s Goals

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