Reputation Management
Attract new patients and standout from your competitors with full-scale reputation management
Drive Acquisition and Loyalty
Transform feedback from surveys, reviews, likes, listings, comments and clicks into fuel for business growth.
REPUTATION MANAGEMENT SOLUTIONS
Harness Patient Feedback To Drive Acquisition & Loyalty
For your prospects, their first connection is most likely your online presence. Your website design should show who you are as a business and why someone should use you. Steer offers the most optimized online web presence and user experience to convey your brand story and provides them self service tools to schedule or book appointments.
Automate
Online Reputation Management
Automatically obtain valuable feedback from patients, and experience the benefits to your bottomline.
Enable
Service Recovery
Ensure all dissatisfied patient responses sent directly to your customer service leadership teams for prompt resolution and response.
Improve
Brand Dependability
Showcase testimonials on your website automatically.
Reviews are the no.1 decision-making factor for patients looking for a new doctor. Add testimonials to your practice website that demonstrate what it’s like to be your patient.
Easily
Send patient feedback surveys to receive a 360 view of your performance
Send surveys (HCAHPS, Payor Quality, etc) after every office visit with a method that encourages patients to quickly provide feedback and share their experiences online.
BY THE NUMBERS
98% +ve
A strong star rating demonstrates a commitment to customer service and drives customers to your locations.
+226%
The total quantity of reviews—both positive and negative—impact your business.
2 days
Average review recency - your customers are actively engaged. Newer reviews help drive up search rankings for locations.
Why we’re
Different
- Successful organizations know it takes more than a phone call or an email to engage patients. It requires ongoing connections with your organization — from securing that first visit to fostering a lifetime of care. One miss along the way could mean lost business. The only way to effectively manage each patient touchpoint is with a single, integrated solution to deliver personalized patient experience every step of the way.
Built Specifically To Alleviate Staff Burden
We exist to serve the needs of you and your staff.
Foster Patient
Loyalty
Our end-to-end patient experience allows us to build relationships and deliver best digital experience.
Leverage Data To
Optimize Outcomes
Our full stack AI and data insights gives you the tools to drive better outcomes.
"Steer's commitment to customer care has exceeded our expectation, and by deploying their recommended best-practice strategies we have triped our online appointment requests!
