Voice-led, omnichannel by design. One conversation, one record, whatever channel the patient chooses.
ASC economics are unforgiving: high fixed costs, narrow scheduling windows, and margin concentrated in case volume. A surgical referral that stalls, a patient who is not pre-op ready, a day-of cancellation, each one means an OR sitting idle and revenue that does not come back.
This is the same Steer cycle, capture, book, collect, return, tuned to surgical operations.
Surgical referrals are reached fast, scheduled, and moved toward a booked case before they cool.
Steer manages pre-op instructions, confirmations, and clearances so patients arrive ready, not rescheduled.
Persistent multi-channel confirmation and prep reduce the cancellations that idle an OR.
The full pipeline, referral to recovery follow-up, is tracked so nothing stalls.
The surgical pipeline managed end to end, not in handoffs.
Patients arrive prepared, cancellations drop.
Each patient's pathway is tracked across every step.
Modeled on a multi-OR ambulatory surgery center.
surgical conversion
day-of cancellations
referral-to-case time
“Steer connects every step from referral to recovery into one system, so a surgical case never stalls in a handoff and the OR stays full.”
Steer remembers every patient across every interaction, so each step hands off to the next. Capture leads to booking, booking to documentation, documentation to recall. One system that finishes the job, instead of point tools that forget the patient in between.
About ASC case conversion, pre-op readiness, and day-of cancellation recovery.
Steer Health reduces day-of cancellations through multi-step pre-op readiness automation. Luna contacts patients days before surgery to confirm they have completed prep instructions, resolved transportation issues, and received prior authorization clearance. Any issue detected triggers immediate staff notification. This eliminates the last-minute surprises that cause day-of cancellations and idle OR time.
Steer Health ingests surgical referrals from fax, EHR, email, and portal, then contacts the referred patient within 30 minutes via Luna voice AI to book the pre-op appointment. Apex simultaneously checks eligibility and initiates prior authorization, so the financial clearance process begins the moment the referral arrives. This dramatically reduces the days between referral receipt and a booked surgical case.
Pre-op automation uses AI to handle the pre-operative patient preparation workflow — sending and confirming prep instructions, checking NPO compliance, resolving transportation issues, confirming prior authorization, and sending day-before surgical reminders — without manual staff involvement. Steer Health's Luna agent manages every pre-op touchpoint, reducing the administrative burden on surgery center staff while improving patient readiness and reducing day-of cancellations.
An ambulatory surgery center's revenue is the product of two variables: surgical case volume and OR utilization. Steer Health improves both. Every referral that converts to a booked case adds to volume. Every cancellation caught before day-of protects utilization. Every pre-op readiness failure prevented eliminates the idle OR time that destroys daily margin. Across live ASC deployments, Steer converts more surgical referrals, cuts day-of cancellations, and maintains OR utilization without adding patient access staff.
Steer ingests surgical referrals from fax, EHR, email, and portal the moment they arrive. Luna contacts the referred patient within 30 minutes to book the pre-op appointment. Apex simultaneously checks eligibility and initiates prior authorization, so financial clearance begins at the moment the referral arrives — not days later. This eliminates the referral-to-booking delay that causes ASC case leakage before the patient ever enters the system.
Steer's Luna agent manages multi-step pre-operative patient preparation — confirming prep instructions, verifying NPO compliance, resolving transportation issues, and confirming prior authorization clearance — in the days before surgery. Any unresolved issue triggers immediate staff notification with enough lead time to fill the slot from the waitlist. Day-of cancellations caused by patient unpreparedness are caught before they become idle OR time.
Apex automates the prior authorization workflow for surgical procedures — submitting to insurers, monitoring approval status, auto-drafting appeals, and reducing the 72-hour turnaround to 2 hours at an 89% approval rate. Prior auth bottlenecks that delay surgical scheduling are resolved at the source, keeping OR blocks full and case volume predictable.
Honi handles post-operative follow-up for ASC patients — recovery check-ins, medication monitoring, complication detection, and physical therapy scheduling. Patients who need intervention are flagged immediately. Readmissions are reduced. The care loop is closed back to the referring surgeon without manual staff involvement. ASCs using Steer report fewer post-op readmissions and improved patient satisfaction scores.
Book a 30-minute demo and we will model your recoverable revenue against your own volumes, before you commit to anything.