Built for the Surgery Center.
answering live
Voice-led, omnichannel by design. One conversation, one record, whatever channel the patient chooses.
Every cancelled case is an idle OR you cannot refill in time.
ASC economics are unforgiving: high fixed costs, narrow scheduling windows, and margin concentrated in case volume. A surgical referral that stalls, a patient who is not pre-op ready, a day-of cancellation, each one means an OR sitting idle and revenue that does not come back.
This is the same Steer cycle, capture, book, collect, return, tuned to surgical operations.
Convert the referral
Surgical referrals are reached fast, scheduled, and moved toward a booked case before they cool.
Drive pre-op readiness
Steer manages pre-op instructions, confirmations, and clearances so patients arrive ready, not rescheduled.
Cut day-of cancellations
Persistent multi-channel confirmation and prep reduce the cancellations that idle an OR.
Protect case volume
The full pipeline, referral to recovery follow-up, is tracked so nothing stalls.
One system that finishes the job.
Referral to case
The surgical pipeline managed end to end, not in handoffs.
Pre-op readiness
Patients arrive prepared, cancellations drop.
Remembers every case
Each patient's pathway is tracked across every step.
What protected case volume looks like.
Modeled on a multi-OR ambulatory surgery center.
surgical conversion
day-of cancellations
referral-to-case time
“Steer connects every step from referral to recovery into one system, so a surgical case never stalls in a handoff and the OR stays full.”
Why nothing falls through the cracks
Steer remembers every patient across every interaction, so each step hands off to the next. Capture leads to booking, booking to documentation, documentation to recall. One system that finishes the job, instead of point tools that forget the patient in between.
Frequently asked questions
About ASC case conversion, pre-op readiness, and day-of cancellation recovery.
The Revenue at Stake in Every OR Block
An ambulatory surgery center's revenue is the product of two variables: surgical case volume and OR utilization. Steer Health improves both. Every referral that converts to a booked case adds to volume. Every cancellation caught before day-of protects utilization. Every pre-op readiness failure prevented eliminates the idle OR time that destroys daily margin. Across live ASC deployments, Steer converts more surgical referrals, cuts day-of cancellations, and maintains OR utilization without adding patient access staff.
Convert Surgical Referrals to Booked Cases — Within 30 Minutes
Steer ingests surgical referrals from fax, EHR, email, and portal the moment they arrive. Luna contacts the referred patient within 30 minutes to book the pre-op appointment. Apex simultaneously checks eligibility and initiates prior authorization, so financial clearance begins at the moment the referral arrives — not days later. This eliminates the referral-to-booking delay that causes ASC case leakage before the patient ever enters the system.
Eliminate Day-of Cancellations with Pre-Op Readiness Automation
Steer's Luna agent manages multi-step pre-operative patient preparation — confirming prep instructions, verifying NPO compliance, resolving transportation issues, and confirming prior authorization clearance — in the days before surgery. Any unresolved issue triggers immediate staff notification with enough lead time to fill the slot from the waitlist. Day-of cancellations caused by patient unpreparedness are caught before they become idle OR time.
Prior Auth at 89% Approval — Without Staff Hours
Apex automates the prior authorization workflow for surgical procedures — submitting to insurers, monitoring approval status, auto-drafting appeals, and reducing the 72-hour turnaround to 2 hours at an 89% approval rate. Prior auth bottlenecks that delay surgical scheduling are resolved at the source, keeping OR blocks full and case volume predictable.
Post-Op Coordination and Recovery Monitoring
Honi handles post-operative follow-up for ASC patients — recovery check-ins, medication monitoring, complication detection, and physical therapy scheduling. Patients who need intervention are flagged immediately. Readmissions are reduced. The care loop is closed back to the referring surgeon without manual staff involvement. ASCs using Steer report fewer post-op readmissions and improved patient satisfaction scores.
See it run on your numbers.
Book a 30-minute demo and we will model your recoverable revenue against your own volumes, before you commit to anything.