Voice-led, omnichannel by design. One conversation, one record, whatever channel the patient chooses.
Long waits drive left-without-being-seen rates, which cost revenue and, more importantly, put patients at risk. Boarding and slow discharge follow-through compound the bottleneck. The staff are doing everything they can. There simply are not enough of them to keep every patient and family informed in real time.
This is the same Steer cycle, capture, book, collect, return, running at the speed and pressure of emergency care.
Patients and families receive real-time updates, reducing the anxiety that drives people to walk out.
Steer closes the loop on every internal handoff so nothing waits on a callback.
Post-discharge instructions, medication confirmation, and follow-up booking happen automatically.
Proactive follow-up catches the issues that would otherwise become a 72-hour bounce-back.
Families stay informed without pulling a nurse off the floor.
Every transition is tracked and confirmed.
The relationship does not end at the door, it follows the patient home.
Modeled on mid-size emergency department volumes.
patients seen in under 15 minutes
left without being seen
72-hour returns
“With Steer powering our front door, 8 out of 10 patients now wait less than 15 minutes before seeing a provider. The national average is approximately 90 minutes.”
Steer remembers every patient across every interaction, so each step hands off to the next. Capture leads to booking, booking to documentation, documentation to recall. One system that finishes the job, instead of point tools that forget the patient in between.
About ED triage, patient flow, LWBS reduction, and discharge coordination.
LWBS stands for Left Without Being Seen — patients who arrive at an emergency department but leave before being evaluated by a provider, typically due to long wait times. LWBS patients represent lost revenue, unmet care needs, and regulatory concern. Steer Health's Halo AI triage and patient flow management reduce LWBS rates by identifying and routing patients faster and by keeping waiting patients informed of their status.
AI triage uses natural language processing and clinical logic to evaluate patient symptoms at ED arrival, determine urgency level, and route patients to the appropriate care setting — emergency treatment, fast track, urgent care, or telehealth. Steer Health's Halo agent completes triage in under 30 seconds at 99.2% accuracy, achieving a 35% ER diversion rate for non-emergency patients while ensuring zero missed emergencies.
Steer Health's Honi agent automates post-discharge follow-up for ED patients — contacting them within 24 hours to confirm medication receipt, answer questions, and detect early warning signs of complications. Honi schedules follow-up primary care or specialist visits automatically and coordinates care back to the patient's care team, reducing the 30-day readmissions that trigger avoidable Medicare penalties.
Left-without-being-seen rates cost emergency departments revenue, reputation, and clinical risk simultaneously. Patients who arrive, wait too long, and leave without being evaluated represent a failure of the front-door triage and flow process. Steer Health's Halo AI triage agent addresses this at the source: faster, more accurate triage at first contact, immediate routing to the appropriate care setting, and real-time patient communication that reduces LWBS by keeping waiting patients informed and moving.
Halo evaluates patient symptoms at ED arrival using clinical logic, determines urgency level, and routes patients to the correct care setting in under 30 seconds at 99.2% accuracy. Emergency cases go immediately to treatment. Non-emergency patients are routed to urgent care or telehealth, achieving a 35% ED diversion rate. Zero emergencies are missed. Farzad Massoudi MD's deployment achieved wait times under 15 minutes for 8 in 10 patients, versus the 90-minute national average.
The primary driver of left-without-being-seen is not wait time itself — it is uncertainty. Patients who know how long they will wait are dramatically less likely to leave. Steer's patient communication system sends automated status updates to waiting patients via SMS, reducing the anxiety that drives LWBS. Departments using Steer report measurably lower LWBS rates without changing clinical throughput.
Honi contacts every ED patient within 24 hours of discharge — confirming medications, answering questions about the care plan, detecting early warning signs of complications, and scheduling follow-up appointments automatically. This prevents the care fragmentation that leads to avoidable 30-day readmissions, reducing Medicare penalties and improving the clinical outcomes that determine HCAHPS scores.
Steer automates the coordination work that delays ED discharge — follow-up appointment scheduling, medication education, transportation, and post-discharge care plan delivery — so the back end of the ED moves as fast as the front end. Beds turn faster. LWBS improves. Throughput increases without adding staff.
Book a 30-minute demo and we will model your recoverable revenue against your own volumes, before you commit to anything.