Voice-led, omnichannel by design. One conversation, one record, whatever channel the patient chooses.
Eligibility errors, preventable denials, un-appealed claims, and unpaid patient balances quietly erase margin you already earned. Each one is recoverable. None of them is worth a staffer's full day. So they pile up, and the write-offs become routine.
Steer works the revenue cycle as a continuous background process, not a month-end scramble.
Eligibility and benefits are checked automatically ahead of every appointment, so surprises do not become denials.
Claims are screened against payer rules before submission, flagging the ones likely to bounce.
When a denial does land, Steer assembles the appeal with the supporting detail, ready for review.
Outstanding balances are pursued across channels with the same patience and persistence, minus the staff hours.
Catches the coverage problem while it is still fixable, not after the claim is denied.
Screens against payer-specific rules so first-pass clean rates climb.
Persistent, polite, automated follow-up on what patients owe.
Measured inside live customer operations.
first-pass clean claim rate
eligibility verified before the visit
patient balance recovery
“Steer is the AI infrastructure that lets us scale care without scaling headcount. We have seen improved volume, revenue, and streamlined workflows across our facilities.”
Steer remembers every patient across every interaction, so each step hands off to the next. Capture leads to booking, booking to documentation, documentation to recall. One system that finishes the job, instead of point tools that forget the patient in between.
About claim denials, prior authorization automation, and patient balance collection.
Steer Health's Apex agent catches denials before claims are submitted by verifying eligibility and prior authorization status before the patient arrives. When a denial does occur, Apex automatically drafts an appeal using the correct clinical documentation. Across live deployments, this approach has saved $4.2M in claim denials and achieved an 89% prior authorization approval rate.
Prior authorization automation uses AI to submit, track, and follow up on prior auth requests to insurers - without manual staff intervention. Steer Health's Apex agent handles 50K+ monthly verifications, achieving an 89% approval rate and reducing the typical 72-hour turnaround to 2 hours.
Steer Health automates patient balance collection through personalized outreach via the patient's preferred channel - voice, SMS, or portal - at the right time after the visit. Patients can pay instantly through a secure payment link, reducing the time and cost of collections without adding staff burden.
Book a 30-minute demo and we will model your recoverable revenue against your own volumes, before you commit to anything.