How does Steer Health improve patient satisfaction scores?

Steer Health improves patient satisfaction by eliminating the friction points that patients complain about most: hold times, missed calls, callbacks that never arrive, and lack of post-visit follow-up. Luna provides real answers on the first ring, 24/7. Honi follows up after every visit automatically. The result is demonstrably higher satisfaction: Coastline Ortho achieved 97% patient satisfaction, OC Surgeons achieved 99%, and Inspire Wellness improved their Google rating from 4.7 to 4.9.

Can Steer Health help improve HCAHPS scores?

Yes. Steer Health's Honi agent specifically improves the HCAHPS dimensions most correlated with overall satisfaction — post-discharge communication, medication education, and care transition clarity. Honi contacts patients within 24 hours of discharge, confirms they understand their care plan, and answers questions in a personalized voice or SMS interaction. This directly improves the HCAHPS scores tied to Medicare reimbursement.

How does Steer Health generate online patient reviews?

Steer Health's platform automatically requests patient reviews at the optimal time after a visit — when patient satisfaction is highest, typically 24 to 48 hours after discharge or procedure. The request is personalized and sent via the patient's preferred channel. Inspire Wellness improved their Google rating from 4.7 to 4.9 using Steer's automated review generation, with 228 reviews at 4.9/5 for OC Surgeons.

Patient Experience

Care That Finally Feels Effortless.

Patients reach a real answer in seconds, on any channel, at any hour, and book on the spot. No phone trees, no hold music, no callback that never comes. An effortless front door is not a nicety: it is what converts demand into booked visits and turns one-time patients into lifelong, referring ones.

See how it works

Modeled across the patient journey

Inquiries answered in seconds<30s

Patient effort score+31 pts

Self-service resolution67%

Net promoter score lift+28 pts

Voice AI,
answering live

Voice AISMSWeb chatWeb formsPatient portalEmailAd channels

Voice-led, omnichannel by design. One conversation, one record, whatever channel the patient chooses.

The problem

Patients judge your care by how it feels to reach you.

The clinical care can be excellent, but if booking means a phone tree, a hold, and a callback that never comes, the patient remembers the friction. In an era where every other industry answers instantly, healthcare's front door still feels like 1995, and patients quietly choose the competitor who picks up.

How it works

Steer makes the patient journey feel like summoning a ride: ask, and it just happens.

Answer instantly, any channel

Voice, text, web, or portal, the patient gets a real answer in seconds, not a queue.

Resolve in one interaction

Questions about insurance, prep, location, and policy are handled on the spot, tuned to your practice.

Book without friction

The appointment is made in the same conversation, with no callback required.

Follow through proactively

Reminders, prep, and follow-up reach the patient before they have to ask.

Concierge-grade, at health-system scale.

Instant, any hour

Seconds to a real answer, 24/7, no hold.

Knows the patient

Every interaction reflects the patient's actual history.

Proactive, not reactive

It reaches out before the patient has to.

What an effortless journey looks like.

Modeled across the patient journey on live deployments.

<30s

to a real answer, any channel

+28 pts

net promoter score

67%

resolved without staff

Proof

“Steer is reshaping what timely access to care looks like for our communities, with most patients now reaching care in a fraction of the old wait.”

Dr. Peter Thias, MD

ER Director, MedCity Hospital

Why nothing falls through the cracks

Steer remembers every patient across every interaction, so each step hands off to the next. Capture leads to booking, booking to documentation, documentation to recall. One system that finishes the job, instead of point tools that forget the patient in between.

The Patient Experience Is Made in the Moments Nobody Sees

Patient satisfaction is not determined by the quality of the clinical encounter alone. It is shaped by whether the phone was answered. Whether the appointment confirmation arrived. Whether someone called after the procedure to ask how recovery was going. Whether the portal message got a response. Steer Health is built for exactly these moments — the operational touchpoints that determine whether a patient returns, refers a friend, or leaves a negative review.

Real Answers on the First Ring — 24/7, No Hold Music

Luna answers every patient call with a real response — not hold music, not a phone tree, not a callback that never comes. 247+ concurrent calls at under 400ms latency. Questions are answered. Appointments are booked. Rescheduling is handled. In the same conversation, immediately, at any hour. Coastline Ortho achieved 97% patient satisfaction. OC Surgeons achieved 99%. Inspire Wellness runs the equivalent of 8 to 10 full-time staff with 3.5 people.

Post-Visit Follow-Up That Actually Follows Up

Honi contacts every patient after their visit — confirming medications, answering questions about the care plan, scheduling follow-up appointments, and detecting early signs of complications. The post-visit follow-up that most practices intend to do but rarely have the staff bandwidth to execute consistently is handled automatically for every patient, every time. Patients who feel followed up with are patients who return.

Online Reputation — Systematically Compounded

Steer automatically requests patient reviews at the optimal post-visit window — 24 to 48 hours after discharge, when satisfaction is highest — via the patient's preferred channel. Inspire Wellness improved their Google rating from 4.7 to 4.9 using Steer's automated review generation. OC Surgeons accumulated 228 reviews at 4.9/5. A practice's online reputation is a patient acquisition asset — and Steer compounds it systematically across every visit.

Personalized at Every Touchpoint — From the Patient's Own Record

Every patient communication generated by Steer is personalized from the patient's actual record — their provider, their last visit, their care plan, their preferred channel. No generic blast messages. No demographic-group outreach. Every interaction is specific to the individual patient and delivered at the moment most likely to drive a response. Patients who receive personalized communication engage at significantly higher rates — and engagement drives satisfaction scores, retention, and referrals.

See it run on your numbers.

Book a 30-minute demo and we will model your recoverable revenue against your own volumes, before you commit to anything.

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