Voice-led, omnichannel by design. One conversation, one record, whatever channel the patient chooses.
A no-show or late cancellation is capacity you have already paid for, gone. Manual waitlist calls cannot move fast enough to fill a slot that opens at 2:30 for a 3:00 appointment. So the hour is lost, and the patient who needed it waits weeks.
Steer treats your schedule as a live, self-healing asset, not a static calendar.
Steer monitors cancellations and openings in real time across every provider and location.
It matches the open slot to the live waitlist and reaches qualified patients across voice and SMS within 90 seconds.
Missed appointments are re-engaged immediately, not weeks later, before the patient drifts to a competitor.
Day-of confirmation across every channel reduces the no-show before it ever happens.
The slot is offered to the right waitlisted patient before your staff would have dialed the first number.
No-shows are rebooked while the day still has room, not buried in a callback list.
Every offer respects provider preferences, visit types, and scheduling constraints.
Measured inside live customer operations.
fewer no-shows
of cancelled slots backfilled
provider utilization
“With Steer powering our front door, 8 out of 10 patients now wait less than 15 minutes before seeing a provider. The national average is approximately 90 minutes. Steer is reshaping what timely access looks like for our communities.”
Steer remembers every patient across every interaction, so each step hands off to the next. Capture leads to booking, booking to documentation, documentation to recall. One system that finishes the job, instead of point tools that forget the patient in between.
About AI scheduling, waitlist backfill, no-shows, and EHR integration.
Steer Health reduces no-shows by sending AI-personalized reminders via the patient's preferred channel - voice call, SMS, or portal - at the optimal time before the appointment. When a cancellation occurs, Steer immediately contacts the next patient on the live waitlist and fills the slot, often within seconds. The result is a 38% reduction in unfilled slots across live deployments.
Live waitlist backfill is the process of automatically contacting the next available patient when a cancellation occurs - filling the slot before it ages. Steer Health's AI detects the opening in real time, reaches the top waitlist patient instantly, and confirms the new appointment without any staff intervention.
Yes. Steer Health integrates bi-directionally with Epic, Cerner, Athenahealth, eClinicalWorks, and 30+ other EHR and practice management systems. All bookings, cancellations, and rescheduling actions are written back to the patient record in real time via HL7 FHIR.
Book a 30-minute demo and we will model your recoverable revenue against your own volumes, before you commit to anything.