2026 Hearst Health Prize

Steer Health Wins the Prize for Excellence in Data Science.

Learn about the Hearst Health Prize
Steer Health
The AI front door for orthopedics

Triage, Route, and Protect Every Surgical Case.

FastTrackOrtho answers every call, chat, and web visit, triages it clinically, and books it into the right lane: a routine visit, same-day urgent care, or an evening surgical consult. 24/7, with or without staff.

See it in action
Voice · Chat · Web · Text — one front door, every patient
The FastTrackOrtho front doorLive 24/7
Every inbound
PhoneLuna voice
Web chat
Google & Maps
Text & referrals
Steer AI
triage & route
FastTrackOrtho
Right door, instantly
Routine clinic
scheduled visit
Urgent care
same-day · on-site X-ray
Evening surgical
after-work consult
100+
healthcare organizations
45+
hospitals
470+
care locations
19M+
patient lives
Powering patient access across the U.S.Northstar HealthApex OrthoMeridianSummit SpineRiverside
Results that compound

What orthopedic teams see when every inbound is captured.

89%

of patient calls resolved autonomously by Luna

8.4×

call volume handled — without adding staff

3,500+

appointments booked & recovered

1,900+

staff hours reclaimed

Representative results from Steer deployments; your numbers will vary with volume and configuration.

Why FastTrackOrtho

One front door. Three right doors. Zero leakage.

Capture every inbound

Phone, web chat, Google, text, and referrals in one front door. Luna, the AI voice agent, answers every call 24/7 — so a missed call becomes a booked patient, not a lost one.

Triage like your best scheduler

FastTrackOrtho reads symptoms, not forms — routing each patient to a routine visit, same-day urgent care, or an evening surgical consult, with insurance verified up front.

Convert the surgical pipeline

Surgery-curious patients get after-work consults with imaging pre-loaded, a coordinator assigned, and prior auth started — the highest-value demand, captured.

Built on Steer Studio, the AI reasoning brain behind every Steer product.

Frequently asked questions

About ortho triage, surgical case conversion, prior auth, and post-op follow-up.

How does Steer Health help orthopedic practices convert more surgical cases?

Steer Health captures surgical referrals from every source — fax, EHR, email, and portal — and contacts the referred patient within 30 minutes via Luna voice AI. Apex immediately checks insurance eligibility and initiates prior authorization for the procedure. This eliminates the days-long delay between referral receipt and patient contact that causes surgical case leakage. OrthoWest achieved a 47% lift in surgical conversion using this approach.

How does Steer Health handle prior authorization for orthopedic procedures?

Steer Health's Apex agent automates the full prior authorization workflow for orthopedic procedures — submitting to insurers, monitoring approval status, and auto-drafting appeals for denials. Apex achieves an 89% prior auth approval rate and reduces authorization turnaround from 72 hours to 2 hours, preventing surgical case delays caused by authorization bottlenecks.

What does Steer Health do for orthopedic post-op patient management?

Steer Health's Honi agent automates post-op follow-up for orthopedic patients — recovery check-in calls, medication adherence monitoring, physical therapy scheduling reminders, and care loop closure back to the surgeon. This reduces readmissions and complications while freeing care coordination staff from manual follow-up calls.

The Economics of Orthopedic and Spine Patient Flow

In orthopedics and spine, every step between first contact and a booked surgical case is a leak point. Referrals arrive from fax, EHR, and email and sit in a queue. Triage is manual and inconsistent. Prior authorization for procedures delays cases by weeks. Post-op follow-up falls to staff who are already stretched. Steer Health manages the full ortho and spine patient journey — from first-ring triage through post-op coordination — without adding a single staff member.

Triage Every Inbound Case Correctly — First Ring, Every Time

Halo evaluates every inbound ortho and spine inquiry at first contact — routing routine cases, urgent cases, and surgical referrals to the correct care pathway in under 30 seconds at 99.2% accuracy. Surgical cases are flagged immediately and routed to Luna for booking. Urgent cases are triaged without delay. Routine appointments are scheduled without staff involvement. The right patient gets the right pathway, every time.

Convert Surgical Referrals Before the Case Leaks

Steer captures every surgical referral from fax, EHR, email, and portal and contacts the referred patient within 30 minutes via Luna. Apex simultaneously checks eligibility and initiates prior authorization. The referral loop is closed to the referring provider within 24 hours. OrthoWest achieved a 47% lift in surgical conversion using this workflow. Referral leakage in orthopedics and spine is a function of speed — Steer eliminates the delay.

Automate Prior Auth for Ortho Procedures — 89% Approval, 2-Hour Turnaround

Apex handles the full prior authorization workflow for orthopedic and spine procedures — submitting requests, monitoring insurer responses, and auto-drafting appeals. Apex achieves an 89% approval rate and reduces turnaround from 72 hours to 2 hours across live deployments. The authorization delays that push surgical cases off the schedule are eliminated at the source, protecting OR block time and surgical revenue.

Post-Op Coordination — Automated Recovery Monitoring

Honi automates post-operative follow-up for ortho and spine patients — recovery check-in calls, medication adherence monitoring, physical therapy scheduling, complication detection, and care loop closure back to the surgeon. Coastline Ortho achieved 97% patient satisfaction and a 5.2% no-show rate (down from 22%) using Steer's integrated patient management. Readmissions are reduced. Outcomes improve. Staff time is protected.

See it run on your numbers.

Book a 30-minute demo and we will model your recoverable ortho & spine volume against your own numbers, before you commit to anything.

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