Voice-led, omnichannel by design. One conversation, one record, whatever channel the patient chooses.
A specialty practice depends on referrals it does not control, arriving by fax, portal, and EHR, then waiting in a queue. Every hour a referred patient is not contacted is a chance they go elsewhere. Long waits for high-value visits and procedures compound the leakage, and the calendar that drives your margin stays soft.
This is the same Steer cycle, capture, book, collect, return, tuned to specialty referral economics.
Inbound referrals from every source are ingested and structured automatically, with no manual entry.
Steer contacts referred patients within 30 minutes and books the visit while urgency is high.
Procedure and consult calendars are kept full with rules-aware scheduling and waitlist backfill.
The referring physician hears the outcome within 24 hours, strengthening the relationship that sends the next one.
Fax to portal, structured and acted on, never queued.
Patients booked before they reconsider.
Referring PCPs always see the outcome.
Modeled on a specialty group.
referral-to-visit conversion
referral leakage
high-value slot utilization
“With Steer, conversion of surgical and specialty referrals climbed sharply, with a measurable gain in patient willingness to refer.”
Steer remembers every patient across every interaction, so each step hands off to the next. Capture leads to booking, booking to documentation, documentation to recall. One system that finishes the job, instead of point tools that forget the patient in between.
About referral conversion, prior auth, and specialty practice workflows.
Steer Health ingests inbound referrals from fax, EHR, email, and portal, then automatically contacts the referred patient within 30 minutes via Luna voice AI to book the appointment. The referral loop is closed back to the referring PCP within 24 hours. This eliminates the referral leakage that occurs when patients don't receive prompt follow-up from specialty practices.
Referral leakage occurs when patients referred to a specialty practice don't schedule or attend — often because the practice failed to contact them promptly, or because the patient found a competitor first. Steer Health's AI eliminates referral leakage by contacting referred patients within 30 minutes and booking on the spot, before the patient can drift elsewhere.
Yes. Steer Health's Apex agent automates prior authorization for specialty procedures — submitting to insurers, monitoring approval status, and drafting appeals when needed. Apex achieves an 89% prior auth approval rate and reduces turnaround from 72 hours to 2 hours, ensuring specialty cases aren't delayed by authorization bottlenecks.
A single surgical referral can represent $15,000 to $80,000 in downstream revenue — and most referral leakage happens in the first 30 minutes after receipt. Steer Health closes that window. Every referral captured from every source. Every patient contacted within 30 minutes. Every high-value calendar slot protected. Steer is live across 15+ medical specialties including orthopedics, spine, cardiology, neurology, and oncology.
Steer ingests referrals from fax, EHR, email, portal, and direct sources. The moment a referral arrives, Luna contacts the referred patient, books the consultation, and closes the referral loop back to the PCP within 24 hours. For specialties where referral conversion determines revenue, this single workflow change compounds across hundreds of referrals per month. OrthoWest achieved a 47% lift in surgical conversion. The days-long contact delay that causes specialty case leakage is eliminated.
A cancelled specialist consultation is not a scheduling inconvenience — it is thousands of dollars of lost margin with no recovery path. Steer's live waitlist backfill contacts the next appropriate patient immediately when a slot opens, fills it within minutes, and confirms via the patient's preferred channel. Apex simultaneously verifies eligibility for the new booking. High-value calendar time never ages empty.
Apex handles the full prior authorization workflow for specialty procedures — submitting to insurers, monitoring approval status, and auto-drafting appeals. Apex achieves an 89% approval rate and reduces turnaround from 72 hours to 2 hours. Authorization delays that push surgical cases off the schedule are resolved at the source, protecting OR block time and specialist revenue.
Honi automates post-visit follow-up for specialty patients — recovery check-ins, medication adherence monitoring, physical therapy scheduling, and referral closure back to the PCP. This reduces readmissions, improves outcomes, and generates the clinical continuity that drives referral relationships and patient retention in specialty medicine.
Book a 30-minute demo and we will model your recoverable revenue against your own volumes, before you commit to anything.