Blogs

Beyond Chatbots: How Agentic AI Is Reshaping Patient-Doctor Relationships Imagine a patient, anxious about a recent diagnosis, reaching out to their healthcare provider. They’re met not with reassurance, but with prolonged hold times and automated messages. Frustration mounts, concerns go unaddressed, and in many cases, the call is abandoned. This isn’t merely a lost connection–it’s […]

This article was originally published on Swaay.Health originally. Despite the convenience of modern technology, many healthcare practices still rely on outdated, repetitive processes that frustrate patients, like filling out forms multiple times. Voice AI has the potential to streamline administrative tasks, reduce waiting times, and improve personalization, but it’s crucial to balance technology with human

The Mounting Crisis in Medicare Reimbursement: What Independent Practices Need to Know Medical practices across America are facing an existential threat. While headlines about healthcare costs often focus on what patients pay, there’s a growing crisis behind the scenes that threatens the very survival of healthcare organizations – and with them, access to care for

By Sridhar Yerramreddy In the complex landscape of the U.S. healthcare system, patients and clinicians alike face numerous challenges that hinder effective care delivery and reception. Patients struggle with finding the right providers, navigating insurance hurdles, and enduring long wait times. Clinicians grapple with administrative burdens, insurance complexities, and declining reimbursements.  Steer Health, a growth

Introduction Ambulatory Surgery Centers (ASCs) have transformed outpatient surgical care by providing a convenient and cost-effective alternative to hospital procedures. However, beneath this veneer of efficiency lies a complex web of challenges affecting both patients and administrators. Patients face friction at every step of their surgical journey, while ASC administrators grapple with systemic issues like

Patients are increasingly demanding seamlessly integrated experiences. Accenture recently found that 50% of patients agree that a poor digital patient experience with a healthcare provider “ruins the entire experience with that provider”. To meet these expectations, leading technology vendors like Steer Health have introduced a solution called the digital front door (DFD). The goal of

Patients are increasingly demanding seamlessly integrated experiences. Accenture recently found that 50% of patients agree that a poor digital patient experience with a healthcare provider “ruins the entire experience with that provider”. To meet these expectations, leading technology vendors like Steer Health have introduced a solution called the digital front door (DFD). The goal of

The Digital Front Door (DFD) methodology has emerged as a pivotal element in enhancing patient engagement, streamlining operations, and ensuring a competitive advantage. In a 2022 KLAS Top of Mind Research Report, 55% of healthcare leaders stated that their organization uses some form of DFD technology. The organizations that didn’t yet have one said it

Patients have valued long-standing relationships with their healthcare providers, often prioritizing familiarity and trust over other factors. However, a new breed of “practical patients” is emerging, placing greater emphasis on convenience, accessibility and affordability when selecting healthcare services. In 2023, McKinsey reported that 90% of surveyed healthcareprovider executives identified healthcare consumerism as a top priority—and

Last year, headlines about generative AI dominated the news in the technology industry. As with any technological breakthrough, a wave of hype soon followed, with many claiming that generative AI would change the world. However, especially in healthcare, it is important to see through the hype and understand how the technology can and should be