Voice-led, omnichannel by design. One conversation, one record, whatever channel the patient chooses.
It costs far less to bring a known patient back than to win a new one, yet recall, reactivation, and care gap outreach are the first things that slip when staff are stretched. The lapsed patient does not complain. They just quietly never return, and a lifetime of value walks out with them.
Steer turns the record it already holds into a compounding retention engine.
Annual and follow-up recall goes out automatically, tuned to each patient and visit type.
Patients who have drifted are re-engaged across voice and SMS with relevant, personal outreach.
Open gaps are surfaced and acted on, improving outcomes and quality measures at the same time.
Because every interaction lives in one record, retention builds on itself instead of starting cold each time.
No campaign to launch, no list to pull. It just runs.
Outreach reflects the patient's actual history, because Steer holds it.
Each cycle strengthens the next from the same record.
Measured inside live customer operations.
12-month patient return rate
lapsed patient reactivation
care gaps closed
“Steer is the AI infrastructure that lets us scale care without scaling headcount, expanding patient offerings and ensuring timely access across our facilities.”
Steer remembers every patient across every interaction, so each step hands off to the next. Capture leads to booking, booking to documentation, documentation to recall. One system that finishes the job, instead of point tools that forget the patient in between.
About patient reactivation, care gap outreach, and reducing churn.
Patient reactivation is the process of identifying patients who have not had a visit in a defined period - typically 12 to 24 months - and proactively reaching out to bring them back. Steer Health's Leona agent scans patient databases automatically, identifies dormant patients, and runs personalized voice and SMS campaigns. Across live deployments, Leona has reactivated 15K+ patients and generated $2.4M in recovered revenue.
Care gap outreach identifies patients who are overdue for preventive care, chronic disease management, or follow-up visits - and automatically contacts them to schedule. Steer Health's AI closes care gaps for HEDIS and MIPS measures, annual wellness visits, mammograms, colonoscopies, and chronic condition management, contributing to +43% more patients returned in live deployments.
Steer Health reduces patient churn by proactively monitoring the patient database for at-risk patients, triggering personalized re-engagement campaigns before patients drift to competitors. The Leona agent achieved a 23% churn reduction and 78% engagement rate across live deployments by contacting patients via their preferred channel at the optimal time.
Book a 30-minute demo and we will model your recoverable revenue against your own volumes, before you commit to anything.