Most voice AI vendors handle one direction. Luna runs both, on the same patient context, with bidirectional EHR integration.
First-ring answer. Collects demographics, runs eligibility in real time, books into the right visit type based on symptoms and payer, and confirms by SMS. The kind of call that used to take six minutes now takes ninety seconds.
Identifies the patient, pulls the visit, offers the next available slots in the right pod, and rebooks. No staff routing, no hold time.
Triages by urgency. Books same-day or next-day for acute symptoms, routes to nurse line for escalation, schedules routine care for everything else.
Appointment reminders, care gap outreach for HEDIS and MIPS measures, dormant patient reactivation, post-op recovery check-ins. Every call personalized from the patient record.
Surface gaps across your population (AWV, mammography, colonoscopy, A1c), then work them. Luna dials, explains the gap, and books the visit in one call.
24/7 polite, compliant outbound on outstanding patient balances. Payment plans, portal links, live handoff when the patient asks for a human.
Luna is live at 45+ hospital systems and 472 locations. These are portfolio averages from deployments with six or more months in production.
Luna is not a phone tree with a nicer voice. Every conversation is grounded in the patient's full context, the organization's real scheduling rules, and the payer's eligibility logic.
The moment the call connects, Luna pulls the full patient record from the EHR. Past visits. Open balances. Care gaps. Preferred language and provider. Everything the staff would have asked.
Luna speaks in your brand voice, books against your real templates, handles your specific payers, and follows your clinical escalation paths. Grounded at inference time, not generically trained.
Bookings, rescheduling, eligibility verification, notes: all written bidirectionally to Epic, athenahealth, eClinicalWorks, NextGen, and 40+ others. Structured data, not attachments.
Every call updates SteerBrain. AI Front Door sees the booking. SteerNotes sees the visit context. Revenue Cycle AI sees the eligibility check. One patient thread, every agent informed.
“We have seen improved volume, revenue, streamlined workflows and expanded patient offerings to ensure timely access to care.”
No voice AI vendor gives you shared context across booking, documentation, and revenue cycle. Because no voice AI vendor has the rest of the workforce. Luna is one agent in a four-agent platform, sharing one patient thread across every interaction.
About Luna's voice AI capabilities, scale, EHR integration, and how it differs from IVR.
Luna is Steer Health's autonomous voice AI agent that handles every inbound and outbound healthcare call - new patient booking, rescheduling, symptom triage, insurance questions, referral intake, appointment reminders, care gap outreach, patient reactivation, and balance recovery - 24 hours a day, 7 days a week. Luna runs on a shared patient memory so every call has full context from the patient record.
Luna handles 247+ concurrent calls per instance with a response latency under 400 milliseconds. 88% of calls are booked without any human touch, and 65% of bookings occur after standard business hours. Luna also reduces inbound calls to human staff by 42%, with an average call handle time of approximately 3 minutes.
Yes. Luna integrates bi-directionally with Epic, Cerner, and 50+ EHR systems through Indie, Steer Health's interoperability agent. Every booking, cancellation, rescheduling, and patient interaction is written back to the patient record in real time via HL7 FHIR - no manual data entry required.
Standard IVR and phone trees route calls and present menus - they do not complete tasks. Luna is an autonomous AI agent that understands natural language, accesses the patient record in real time, and completes the full transaction - booking the appointment, verifying insurance, confirming by SMS - in a single call averaging 3 minutes.
Book a 30-minute demo and we will run Luna against your own workflows, alongside the rest of the Steer AI workforce, before you commit to anything.