Voice-led, omnichannel by design. One conversation, one record, whatever channel the patient chooses.
Long hold times, phone trees, and callbacks that never come turn ready patients into lost ones before a single visit is booked. Access is understaffed almost everywhere, and every abandoned call is demand you already paid to create, walking out before it converts.
This is the same Steer cycle, capture, book, collect, return, focused on the moment a patient tries to get in.
Every call, web request, and message is answered in seconds across every channel, with no queue and no voicemail.
Steer qualifies against your rules, verifies coverage, and routes to the right provider, location, and visit type.
The appointment is made in the same interaction, matched to urgency and availability.
After-hours and overflow demand that staff cannot reach is captured and converted automatically.
Seconds to a real answer, day or night, no callback.
Returning patients are recognized, not re-interrogated.
Right provider, right location, right visit type, first time.
Modeled on a multi-site access operation.
abandoned calls
to a real answer
to first appointment
“Steer is reshaping what timely access to care looks like for our communities, with most patients now reaching care in a fraction of the old wait.”
Steer remembers every patient across every interaction, so each step hands off to the next. Capture leads to booking, booking to documentation, documentation to recall. One system that finishes the job, instead of point tools that forget the patient in between.
About digital front door, access scheduling, and 24/7 patient inquiry handling.
A digital front door in healthcare is the entry point through which patients access care — the combination of channels (phone, web, chat, SMS) and the AI or human staff that handles them. A modern digital front door, like Steer Health's, uses AI to answer every inquiry instantly, qualify the patient, verify insurance, and book the right appointment in a single interaction — 24/7 without hold times or callbacks.
Steer Health's Luna AI agent answers every patient access inquiry — regardless of channel or time of day — and completes the full access workflow in a single interaction: qualifying the patient, verifying insurance, confirming appointment availability, and booking. This eliminates the access barriers that cause patients to seek care elsewhere: hold times, missed calls, callbacks that never arrive, and limited hours.
A scheduling portal lets patients self-schedule if they know what they need and can navigate the interface. Steer Health's patient access AI proactively handles every inquiry regardless of how it arrives, guides patients who don't know what to schedule, verifies their insurance in real time, and books the right appointment type for their needs — in a conversation, not a form. 88% of bookings are completed without any human intervention.
Patient access is the moment when a potential patient makes first contact with your organization — and either gets through or does not. Every unanswered call, every web form with a 48-hour response time, every after-hours inquiry that hits voicemail is a patient who found a competitor. Steer Health's AI workforce is built for the digital front door: answering every inquiry on every channel, qualifying the patient, verifying coverage, and booking the appointment in the same conversation, 24 hours a day.
Luna handles every inbound inquiry — phone calls, web forms, chat, SMS, ad clicks, and referrals — without hold queues, phone trees, or voicemail. 247+ concurrent calls at under 400ms latency. 88% of appointments booked without human touch. 65% of bookings processed outside standard business hours. The access point that was previously a leakage point becomes a patient capture engine.
Every booking processed through Steer includes real-time insurance eligibility verification via Apex — confirming coverage, identifying out-of-pocket costs, and detecting prior authorization requirements before the appointment is confirmed. Patients arrive prepared. Surprise denials are eliminated. Financial clearance happens in seconds, at the point of access.
Steer does not just book the first available appointment — it books the right appointment. Halo's triage logic routes each patient to the appropriate provider, location, and appointment type based on symptoms, coverage, and care history. Slot utilization improves. Cancellations driven by mismatched appointments are reduced. Providers see patients appropriately matched to their clinical needs.
Steer provides closed-loop attribution from first patient touch to booked appointment — connecting ad spend, referral sources, and organic inquiries to actual bookings. Patient access directors see exactly which channels generate the highest-value new patients, which inquiry sources convert at the highest rate, and where demand is being lost before it becomes a visit.
Book a 30-minute demo and we will model your recoverable revenue against your own volumes, before you commit to anything.