Customer Case Studies | Steer Health
How hospitals, specialty groups, and ambulatory surgery centers put the AI workforce to work — and what changed in the first 90 days.
How Coastline Transformed Patient Access with Steer Health
Scaling digital access, scheduling, and patient engagement across orthopedic care
How Resurrection Medical Group Uses Luna to Resolve 89% of Patient Calls
Scaling patient access with an AI front desk built for primary care
How a Small Team Handled 3x Patient Volume with Steer
Scaling a wellness and longevity practice with an AI front door built for lean teams
How OC Surgeons Achieved 99% Patient Satisfaction with Steer
Scaling a surgical practice with an AI front door built for orthopedics
How Coastline Ortho Cut No-Shows by 76% with Steer
Scaling patient access with an AI front door built for orthopedics
How Saint Mary's Health Network Scaled Patient Growth with Steer
Unifying access across a regional health system with an AI front door built for scale
See the numbers for your practice.
Every result here started with a 30-minute conversation. Book a demo and we'll model the same outcomes against your own volumes.
Real Deployments, Measured Outcomes
Every case study on this page is from a live Steer Health deployment — real organizations, real patient volume, real results. We do not publish projections or modeled outcomes. These are production deployments with measurable before-and-after outcomes in appointment volume, no-show rates, patient satisfaction, prior authorization approval rates, and net revenue.
What the Numbers Show
Across live deployments: no-show rates drop significantly with AI-managed reminder and waitlist backfill, referral-to-appointment conversion improves when patient contact happens within 30 minutes, prior authorization approval rates reach 89% when Apex manages the workflow, and patient satisfaction scores consistently reach 97 to 99% across orthopedic and surgical deployments.
Prime Healthcare — $24M+ Net Revenue at 45+ Hospitals
Steer Health's largest enterprise deployment. Across 45+ hospitals, Steer's AI workforce manages inbound call volume, system-wide referral management, care coordination across transitions, and bi-directional EHR integration with Epic. The documented outcome is $24M+ in incremental net revenue — the benchmark for what AI-powered patient operations produces at health system scale.
Tayani Institute — 72% Conversion Lift
Tayani Institute achieved a 72% lift in patient conversion using Steer Health's referral management and patient access workflow — the direct result of eliminating the delay between referral receipt and first patient contact.
What to Expect From Deployment
New customers typically see initial measurable results within 30 days: call answering rates improve immediately when Luna goes live, prior auth turnaround drops from 72 hours to 2 hours when Apex is deployed, and no-show rates begin declining within the first billing cycle. Full ROI visibility is typically available at 60 to 90 days.