Customer Case Studies | Steer Health
How hospitals, specialty groups, and ambulatory surgery centers put the AI workforce to work — and what changed in the first 90 days.
How OC Surgeons Achieved 99% Patient Satisfaction with Steer.
OC Surgeons partnered with Steer Health to grow their surgical practice and build a strong digital presence. Through website modernization, digital engagement, and AI-powered automation, the clinic significantly improved appointment access, reduced manual workload, and achieved a 99% patient satisfaction rate—positioning itself as a modern leader in Orange County healthcare.
How Coastline Ortho Cut No-Shows by 76% with Steer AI.
Coastline Orthopedic Associates partnered with Steer Health to transform their patient experience using AI-powered scheduling, smart communication tools, and predictive analytics. The result: lower no-shows, smoother surgical operations, and record-high patient satisfaction—all in one of the most competitive healthcare markets in the country.
How Saint Mary's Health Network Scaled Patient Growth with Steer.
Unified Care Experiences, Streamlined Growth
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Real Deployments, Measured Outcomes
Every case study on this page is from a live Steer Health deployment — real organizations, real patient volume, real results. We do not publish projections or modeled outcomes. These are production deployments with measurable before-and-after outcomes in appointment volume, no-show rates, patient satisfaction, prior authorization approval rates, and net revenue.
What the Numbers Show
Across live deployments: no-show rates drop significantly with AI-managed reminder and waitlist backfill, referral-to-appointment conversion improves when patient contact happens within 30 minutes, prior authorization approval rates reach 89% when Apex manages the workflow, and patient satisfaction scores consistently reach 97 to 99% across orthopedic and surgical deployments.
Prime Healthcare — $24M+ Net Revenue at 45+ Hospitals
Steer Health's largest enterprise deployment. Across 45+ hospitals, Steer's AI workforce manages inbound call volume, system-wide referral management, care coordination across transitions, and bi-directional EHR integration with Epic. The documented outcome is $24M+ in incremental net revenue — the benchmark for what AI-powered patient operations produces at health system scale.
Tayani Institute — 72% Conversion Lift
Tayani Institute achieved a 72% lift in patient conversion using Steer Health's referral management and patient access workflow — the direct result of eliminating the delay between referral receipt and first patient contact.
What to Expect From Deployment
New customers typically see initial measurable results within 30 days: call answering rates improve immediately when Luna goes live, prior auth turnaround drops from 72 hours to 2 hours when Apex is deployed, and no-show rates begin declining within the first billing cycle. Full ROI visibility is typically available at 60 to 90 days.