Running at 472 locations across 109 healthcare organizations
Every practice you add brings more calls, more referrals and another set of rules. A central scheduling team or call center strains in three places.
Provider preferences, visit types and payer rules sit in job aids and in the heads of your best schedulers. Each resignation takes some of it out the door.
When hold times climb, patients hang up and book somewhere else. After hours, nobody answers at all. About 40% of referrals are abandoned before a visit is booked.
New phone trees, new templates and new training, repeated for each practice you bring on.
Calls, texts, web inquiries and faxed referrals for every practice you manage, around the clock.
Steer identifies the practice, follows that practice's rules, checks insurance, and books the visit. Anything it shouldn't handle goes to your team with the context attached.
The appointment, eligibility result and payment are written to the practice's own EHR or practice management system. It stays the system of record.
FastTrackCare
Scheduling, referrals and payments
Patient capture across web, chat, text, fax and voice. Referrals are worked first in, first out, waitlists backfill cancellations, and reactivation brings lapsed patients back. The Luna voice agent is built in.
SteerNotes
Clinical documentation
Agentic Clinical Intelligence for your clinicians. SteerNotes preps the chart, drafts the note in each clinician's style, and supports the coding, so the chart is closed before the drive home.
RCM AI
Eligibility, claims and balances
RCM AI verifies eligibility at booking, collects at the point of service, and works claims, denials and balances through to final payment.
Steer Studio
Each practice's rules, prep guidelines and guardrails are held in Steer Studio and inherited by every channel. Change a rule once and every channel follows it.
See how the Steer platform worksUse your own numbers. Nothing to fill in and nothing to send.
Calls missed per year
135,000
Appointment requests missed per year
47,250
Revenue at stake per year
$7.6M
Illustrative model based on your inputs, using 250 business days a year. It counts each missed appointment request as one visit. Your results will depend on demand, capacity and payer mix.
We load each practice's scheduling rules, visit types and escalation paths into Steer Studio. Your job aids are the starting point.
Steer connects to the EHR or practice management system each practice already runs. 36 integrations, including Epic, Oracle Health, MEDITECH, athenahealth, eClinicalWorks, NextGen, Greenway and ModMed.
Start with a few practices, agree on what success looks like, then expand on the same playbook.
Steer escalates what it shouldn't handle and hands off with context, so your team spends its time on exceptions.
A specialty group on athenahealth
99%
of insurance eligibility checks automated
Under 1 hour
from referral to booked visit
2,729
staff hours saved per month
Read customer case studies“Now a referral comes in and it is checked, booked and sitting in athena before I have even opened it. My team got their afternoons back, and the referring offices notice.”
Many run a central scheduling team that works from each practice's job aids. Steer holds those rules in Steer Studio and follows them on every call, text and web inquiry, so routine bookings don't wait in a queue.
Backed by private equity? See Steer Health for PE-backed medical groups.
Bring one practice's scheduling job aid. In 30 minutes we'll walk through how Steer would follow it.
HIPAA compliant. A BAA with every customer.
