Voice-led, omnichannel by design. One conversation, one record, whatever channel the patient chooses.
Health systems lose patients at the front door. Hold times stretch, calls go to voicemail, and referrals stall in a queue no one owns. Each abandoned call is a patient who books somewhere else, and the revenue leaks out of a network you spent years building. Meanwhile your EHR holds the answer, but no one has time to act on it.
This is the Steer cycle, capture, book, collect, return, tuned to the scale and integration demands of a health system.
Voice AI answers every inbound call 24/7, resolves the routine volume instantly, and escalates only what truly needs a human.
Every booking, update, and note is written back bi-directionally, so the EHR is always the single source of truth.
Referrals are routed, scheduled, and tracked to keep patients inside your owned network of facilities and providers.
Same-day rebooks and live waitlist backfill keep high-cost slots and OR time full across every facility.
Reads and writes Epic and Cerner, not a one-way export.
Answers peak volume without adding a single seat.
Routing and attribution that keep patients in-network.
Modeled on a multi-hospital health system.
call center calls deflected
network leakage recovered
average speed to answer
“Steer didn't just hand us a tool, they became a true partner in how we run patient access across every facility, and that has made all the difference.”
Steer remembers every patient across every facility and channel, so each step hands off to the next. A deflected call leads to a booking, a booking writes back to Epic, a referral routes in-network. One system that finishes the job, instead of point tools that lose the patient between departments.
About hospital call deflection, referral management, and Epic/Cerner integration.
At Prime Healthcare, Steer Health's AI workforce is live across 45+ hospitals and has generated $24M+ in incremental net revenue across 38 facilities. Across all hospital deployments, Steer achieves +34% inquiries booked, 38% open slots filled, and 42% reduction in inbound calls to human staff. The platform goes live in 3 to 4 weeks including full Epic and Cerner integration.
Steer Health's Luna voice AI handles every routine patient call — appointment scheduling, rescheduling, reminders, insurance questions, and referral intake — without routing to a human agent. Luna achieves 88% of calls booked without human touch, achieving a 42% reduction in inbound calls to staff across hospital call center deployments. This allows call center staff to focus on complex patient needs that genuinely require human judgment.
Yes. Steer Health has bi-directional Epic integration deployed across 45+ hospitals within Prime Healthcare. Through Indie, the interoperability agent, all Luna bookings, Tara clinical notes, Honi care plans, and Apex prior authorizations are written back to the patient record in Epic in real time via HL7 FHIR — at 99.99% uptime SLA and under 100ms latency.
Hospital patient operations break down at three predictable points: the front door, where call volume overwhelms staff and referrals age in queues; the care transitions, where patients fall through gaps between ED, inpatient, and outpatient; and the revenue cycle, where denials and outstanding balances accumulate. Steer Health's 7-agent AI workforce addresses all three simultaneously — live at Prime Healthcare across 45+ hospitals, generating $24M+ in incremental net revenue.
Luna handles 247+ concurrent calls at under 400ms latency — answering every patient inquiry, booking appointments, managing rescheduling, and processing referrals without routing through a human call center agent. Routine volume that would consume hours of call center staff time is handled autonomously. Calls requiring human judgment are escalated with full context — no repeat explanations for the patient.
Steer captures every inbound referral from fax, EHR, email, and portal — contacts the referred patient within 30 minutes — and closes the referral loop back to the referring provider within 24 hours, system-wide. Referral leakage that drives patients to competing systems is eliminated. In-network patient capture is maximized. The referring physician relationship is protected through automated, consistent status communication.
Honi automates every major care transition across the health system — hospital discharge to follow-up, ED visit to primary care, surgical procedure to post-op recovery. 10,000+ daily patient check-ins handled automatically, achieving 42% hospital readmission reduction and 89% medication adherence. $1.8M in avoidable Medicare penalties avoided across live deployments.
Indie connects all seven AI agents to Epic, Cerner, and 30+ EHR and PM systems via HL7 FHIR — writing every booking, every care note, every patient interaction back to the patient record in real time. Hospital administrators and clinical staff have full visibility into every AI-driven action. No shadow records. No manual reconciliation.
Book a 30-minute demo and we will model your recoverable revenue against your own volumes, before you commit to anything.