Convert every referral. Fill every OR block.
answering live
Voice-led, omnichannel by design. One conversation, one record, whatever channel the patient chooses.
A high-value referral that sits in a queue is a surgery that happens somewhere else.
In surgical and medical specialties, the economics are concentrated: a single converted referral can be worth thousands, and an unused OR block is margin gone for the day. But referrals stall waiting for a callback, pre-op work slips, and post-op gaps put outcomes and reimbursement at risk, all because the work depends on staff time no one has.
This is the Steer cycle, capture, book, collect, return, tuned to the high-value, high-coordination reality of specialty care.
Capture high-value referrals
Every inbound referral is acknowledged, insurance-verified, and booked into a consult before it can leak to a competitor.
Fill OR block time
Surgical slots and block time are kept full with live waitlist backfill and same-day rebooks on cancellations.
Run pre-op pathways
Clearances, instructions, and reminders go out automatically so cases are ready and same-day cancellations drop.
Close post-op follow-up
Recovery check-ins and follow-up visits are scheduled and tracked, protecting outcomes and downstream revenue.
One system that finishes the job.
Referral conversion that compounds
Every referral worked to a booked consult, not a callback list.
OR time stays full
Seconds-fast backfill protects your most expensive asset.
Pathways that hold
Pre-op and post-op steps that never depend on staff memory.
What protected surgical yield looks like.
Modeled on a surgical specialty group.
referral-to-consult conversion
OR block utilization
post-op follow-up adherence
“The technology Steer implemented let us capture a far higher yield from every referral. Patients who used to slip through now get booked.”
Why nothing falls through the cracks
Steer remembers every patient across every interaction, so each step hands off to the next. A referral leads to a consult, a consult to pre-op, surgery to post-op follow-up. One system that finishes the job, instead of point tools that forget the patient between the front desk and the OR.
See it run on your numbers.
Book a 30-minute demo and we will model your recoverable revenue against your own volumes, before you commit to anything.