Voice-led, omnichannel by design. One conversation, one record, whatever channel the patient chooses.
In surgical and medical specialties, the economics are concentrated: a single converted referral can be worth thousands, and an unused OR block is margin gone for the day. But referrals stall waiting for a callback, pre-op work slips, and post-op gaps put outcomes and reimbursement at risk, all because the work depends on staff time no one has.
This is the Steer cycle, capture, book, collect, return, tuned to the high-value, high-coordination reality of specialty care.
Every inbound referral is acknowledged, insurance-verified, and booked into a consult before it can leak to a competitor.
Surgical slots and block time are kept full with live waitlist backfill and same-day rebooks on cancellations.
Clearances, instructions, and reminders go out automatically so cases are ready and same-day cancellations drop.
Recovery check-ins and follow-up visits are scheduled and tracked, protecting outcomes and downstream revenue.
Every referral worked to a booked consult, not a callback list.
Seconds-fast backfill protects your most expensive asset.
Pre-op and post-op steps that never depend on staff memory.
Modeled on a surgical specialty group.
referral-to-consult conversion
OR block utilization
post-op follow-up adherence
“The technology Steer implemented let us capture a far higher yield from every referral. Patients who used to slip through now get booked.”
Steer remembers every patient across every interaction, so each step hands off to the next. A referral leads to a consult, a consult to pre-op, surgery to post-op follow-up. One system that finishes the job, instead of point tools that forget the patient between the front desk and the OR.
About specialty referral conversion, OR block time, and care pathway management.
Yes. Steer Health is deployed across 15+ medical specialties including cardiology, orthopedics, spine, neurology, oncology, urology, dermatology, ophthalmology, gastroenterology, and more. Each specialty deployment uses the same core AI workforce — Luna, Apex, Halo, Tara, Honi, Leona, and Indie — configured to the specific workflows, procedure types, and care pathways of that specialty.
Steer Health's Luna agent backfills specialist cancellations from a live waitlist in real time — contacting the next patient and confirming the appointment within minutes. Apex simultaneously checks eligibility and initiates prior auth for the new booking. This prevents high-value specialist slots from aging empty, protecting the revenue that specialist calendar time represents.
Steer Health goes live in 3 to 4 weeks from contract to production for specialty practices. This includes bi-directional EHR integration through Indie, agent configuration for the specialty's specific workflows and procedure types, and staff training. The implementation team handles the full deployment without disrupting existing operations.
Steer Health is deployed across 15+ medical specialties — cardiology, orthopedics, spine, neurology, oncology, urology, dermatology, ophthalmology, gastroenterology, and more. Each deployment uses the same core AI workforce — Luna, Apex, Halo, Tara, Honi, Leona, and Indie — configured to the specific workflows, procedure types, care pathways, and referral patterns of each specialty. What changes is the configuration. What stays constant: more patients captured, more procedures converted, less staff burden.
High-value specialty referrals are the most expensive lead a practice can generate — and the most expensive to lose. Steer captures every inbound referral from fax, EHR, email, and portal, and contacts the referred patient within 30 minutes via Luna. Apex initiates prior authorization immediately. The referring provider receives loop closure within 24 hours. OrthoWest achieved a 47% lift in surgical conversion. Prime Healthcare generated $24M+ in incremental net revenue across specialties.
Procedure block time in specialty medicine is a finite, highly perishable asset. When a block slot cancels without same-day backfill, the revenue is permanently lost. Steer's live waitlist system detects cancellations instantly and contacts the next appropriate patient within minutes. Apex verifies eligibility and initiates authorization simultaneously. OR and procedure block utilization is maximized without manual coordinator involvement.
Honi automates post-procedure follow-up across every specialty — recovery check-ins, medication adherence monitoring, complication detection, physical therapy scheduling, and care loop closure back to the referring PCP. Patients who need intervention are flagged automatically. Readmissions are reduced. The continuity of care that drives referral relationships and patient retention in specialty medicine is maintained at scale.
Steer Health goes live in 3 to 4 weeks from contract to production for specialty practices — including bi-directional EHR integration, agent configuration for specialty-specific workflows and procedure types, and staff training. The implementation team handles the full deployment without disrupting existing operations. Currently live at 472 locations across 109 organizations.
Book a 30-minute demo and we will model your recoverable revenue against your own volumes, before you commit to anything.