Orchestrate
with Steer
athenahealth Thrive 2026
Music City Center, Nashville
November 2 to 4
Booth #303
Event Introduction
Steer is available on the athenahealth Marketplace and writes every booking back to athenaOne.
Referrals arrive through fragmented channels.
They come in through by fax, phone, patient portals, and provider handoffs, and staff key in each one by hand.
Delays increase patient leakage.
When booking takes days, high-intent referrals go cold, and referring offices send the next patient elsewhere.
Steer captures, verifies, matches, and books:
Luna reaches each verified, matched patient & books on your rules, with every referral status written back to athenaOne.
From the first ring to the paid claim
athenaOne is the system of record for your practice, and Steer is the system of action that works on it. Steer captures patient demand, books it into open athenaOne capacity, and follows each visit through to paid revenue.
FastTrackCare: the omnichannel AI front door
Luna, the AI voice agent embedded in FastTrackCare, answers every patient call, verifies benefits, and books into athenaOne on your scheduling rules. Referrals are matched to the right provider and booked first in, first out.
RCM AI: revenue cycle automation
RCM AI automates eligibility verification, clean claim filing, denial follow-up, and patient balance collection, working alongside your existing revenue cycle team.
SteerNotes: Agentic Clinical Intelligence
SteerNotes preps the athenaOne chart before the visit, documents the encounter in the clinician's own style, and files the finished note back into athenaOne. Coding support matches what was actually done, and follow-up actions are queued for clinician review, so encounters close the same day.
Results from an athenahealth specialty practice
NATX, a specialty practice running Steer inside its athenahealth workflow, measured these results with FastTrackCare referral automation.
- 2,729Staff hours savedevery month
- Under 1 hourFrom referral received toappointment booked
- 99%Insurance eligibilityverified automatically
Monthly volumes are projected from observed weekly performance.
Check It Outathenahealth ROI example
How NATX turns referrals into booked care in under an hour
The challenge
Referrals reached NATX by fax, phone, patient portals, and provider handoffs. Staff entered patient details by hand, verified insurance, and called patients repeatedly, so a referral could take days and go cold.
The Steer approach
NATX implemented FastTrackCare referral automation inside its athenahealth workflow. Steer reads each referral, verifies eligibility, matches the patient to the right provider and location, and writes appointments, documents, and referral status back to athenahealth.
The result
Referrals now move from received to booked in under an hour, and the practice saves 2,729 staff hours a month.
“Now a referral comes in and it is checked, booked and sitting in athena before I have even opened it. My team got their afternoons back, and the referring offices notice.”
Felicia
Office Manager, NATX
Automation your security and compliance teams can sign off on
Security and privacy
Steer Health is HIPAA compliant.
AI governance
Guardrails, approvals, and audit trails are built into every agent workflow.
Data handling
Every booking and patient interaction is written back to athenaOne through HL7 FHIR, with a complete audit trail.
Human escalation
Complex calls reach staff through warm handoffs with full patient context.
Come Meet Steer Health at athenahealth Thrive 2026
Come find us on the floor by visiting Booth #303 at Music City Center during Thrive.
What you'll see at the booth:
- Luna answering a live patient call, verifying benefits, and booking straight into athenaOne
- A referral moving from fax to booked appointment with the right provider and location
- Open slots in your schedule filling through reminders, waitlist outreach, and reactivation
- How NATX books referrals in under an hour, and how every paid claim traces back to the call or referral that started it
Ready to reimagine patient access and operational efficiency with AI?
Come see us at Booth #303 or join our Perioperative Summit session.
Reserve my Thrive meeting
