The Challenge: Inpatient Communication and Rounding Are Still Manual
In many hospitals, the patient experience during an inpatient stay is slowed down by:
- Manual rounding processes that delay patient requests and follow-up care
- Limited self-service options for patients to communicate needs in real time
- High nurse workloads that reduce time available for direct patient interaction
- Lack of centralized data on patient needs and satisfaction
- Missed opportunities to improve care pathways and service recovery
These gaps lead to lower patient satisfaction scores, heavier staff workloads, and missed operational efficiencies.
The Solution: Steer Concierge – A Clinical Concierge Platform for Modern Hospitals
Steer Health's inpatient digital concierge enables patients and families to request non-clinical services directly from their devices or bedside portals. These requests are automatically routed to the right team, without interrupting nurses.
With Steer Concierge, hospitals can:
- Enable self-service for patient requests and service feedback
- Automate patient rounding and reduce manual follow-up
- Gain real-time insights into patient satisfaction and service needs
- Reduce RN and care team workload without sacrificing quality
- Strengthen patient loyalty with faster, personalized responses
Key Features & Capabilities
1. Patient Empowerment Tools
- Patients can submit non-clinical and clinical requests directly from their bedside device
- Real-time notifications to the right department for faster response
- Options for feedback, meal orders, housekeeping, and more
2. Automated Inpatient Rounding
- Digital rounding forms capture needs, requests, and feedback without paper tracking
- Integrated workflows reduce repetitive nurse visits for non-urgent issues
3. Clinical Workflow Support
- Consolidates communication across care teams for coordinated follow-up
- Reduces redundant calls, pages, and interruptions for staff
4. Actionable Analytics
- Live dashboards show patient request patterns, response times, and satisfaction scores
- Identifies recurring service issues for proactive improvement
As a comprehensive clinical concierge platform, it ensures every request is handled efficiently while freeing clinical staff to focus on care.
Results
- 96% increase in patient satisfaction and network affinity
- 3 hours saved daily for RNs & care teams during hospital rounds
- 72% increase in new, commercially-insured patients
Why It Matters for Hospitals
Today's patients expect on-demand service during their inpatient stay—similar to what they receive in hospitality. Steer Concierge brings that same high-touch experience into healthcare by:
- Delivering hospital concierge software that integrates into daily workflows
- Serving as an inpatient digital concierge that reduces wait times for requests
- Acting as a clinical concierge platform that improves care coordination and insight generation
Interested in learning how a digital inpatient concierge can lift satisfaction scores and free up RN time daily?
Let's talk. Visit steerhealth.io/contact or reach out directly to our team.